Job Description:

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Essential Functions

* Ability to translate business questions to key research objectives, leveraging the best methodology to execute research, to synthesize and analyze findings.

* Adapt methods to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data and empathy- informed understanding.

* Communicate clearly and confidently with stakeholders toexecute critical insights that align with the business top needs and timelines.

* Generate insights that shape how product teams think about medium and long-term product strategy.

* Contribute to the design and execution of end-to-end custom primary research using a wide variety of quantitative methods, and interpret analysis through the lens of business impact, UX, HCI, and social science.

* Work closely with product teams, as well as other researchers, to identify important research questions that address both user behavior and attitudes, using the appropriate methodology.

* Ability to explain metric analysis and analytical decisions clearly and persuasively to a variety of audiences.

* Competence in key quantitative methodologies, e.g. card sorting and surveys.

* Required to perform duties outside of normal work hours based on business needs.

Job Complexities & Impact

* Works on standard issues/problems

* Exercises judgment within defined procedures and practices to determine appropriate action

* Follows department processes and procedures and makes recommendations to these processes

Supervision Received or Extended

* No responsibility for the supervision of others

* Works under general supervision setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy.

Knowledge and Skills/Technology Used

* Good understanding of Design Thinking, Agile, Lean and DevOps Principles.

* Basic fluency in a wide array of mixed-method research methodologies.

* Familiarity with personas, empathy mapping, road-mapping and other user experience methodologies.

* Good interpersonal, organizational, time management, negotiation, and collaboration skills.

* Ability to communicate with business stakeholders to relay user research and its value

Typical Education

* BA/BS in Computer Science with a focus on Human Computer Interaction and or Design

* MS degree in Computer Science, Human-Computer Interaction, Information Science, Experimental Psychology, or a related field preferred

Typical Range of Experience

* 0-3 years of experience conducting product research, user experience (UX) research, or research in an applied setting

License or Certification

* Certified in Design Thinking preferred

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now