Job Description:

Account Manager, Sr.

Virtual
Req #1048

Wednesday, September 15, 2021

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

Job Title: Account Manager Senior Job Code: 2602Reports to: SVP Client Delivery & Account Management FLSA: ExemptDepartment: Account Management Revision Date: 9/2021
BASIC PURPOSE:The Account Manager Senior will have the primary responsibility for daily management of facilities within assigned territory. This includes but is not limited to management of positions, candidate submission, confirmation, issue resolution and ensuring excellent customer service is provided. The Account Manager Senior is responsible for maintaining maximum productivity of all facilities within the assigned territory. Responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept.
ESSENTIAL FUNCTIONS: * Act as liaison between recruiters and facilities.* Understand the needs of the facility and match appropriate candidates to their open positions.* Review ALL applications thoroughly to assure quality control of candidates.* Aggressively "sell" the health care professional and Cross Country to facilitate job interviews.* Proactively and aggressively call facilities to add and update needs.* Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1's.* Communicate and negotiate with internal and external clients.* Confirm contract details with facilities and Placement Consultants.* Build a strong working relationship with all Cross-Country teams / departments.* Function in collaboration with Cross Country Team members (Account Management, IVS Managers (if applicable), Clinical Liaison, Recruitment, Sales, Payroll & Billing) to effectively manage facilities needs. Information should be disseminated to the appropriate teams.* Represent and support the business initiatives of Cross Country.* Service all internal and external customers in a professional, positive manner at all times.* Monitor production of aligned associate and ensure all duties are performed accurately and in a timely manner, concerns to be escalated to Manager for Account Management.* Ensure and provide appropriate coverage (i.e. backup) when aligned Associate or colleagues are out of the office.* Other duties as assigned, with or without accommodation.
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
REPORTING RELATIONSHIPS:Reports to the department director. Accountable to recruitment management for placement activity.
QUALIFICATIONS:* Minimum four + years' Account Management experience in healthcare staffing* Strong sales acumen and excellent customer service skills* Effective phone presentation. Exceptional negotiation sills* Ability to prioritize and manage time effectively* Computer proficiency with Microsoft Office Suite; general database knowledge* Ability to work in collaborative environment, yet be self-initiated to exceed goals and objectives * Excellent written and presentation skills* Excellent interpersonal, listening and communication skills* Assertive character, motivated to meet goals* Strong analytical ability and planning skills* Ability to trouble shoot, problem solve and resolve conflict
Education: High School Diploma or equivalent required. Bachelor's degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
CRITICAL COMPETENCIES FOR SUCCESS:
Job/Technical Knowledge - Demonstrates knowledge of technical systems, procedures and processes for successful performance; Keeps abreast of and responds to changes in industry, market and job fieldCognitive - Assesses situations and analyzes problems; generates alternative solutions; takes appropriate actions; Uses good judgement and makes sound decisions; ability to learn new systems and processes.Teamwork - Works collaboratively with people from all levels and parts of the organization; Builds and sustains positive business relationships with customers, clients and co-workers; Delivers superior service to internal and external customers; Exhibits dedication to diversity, fair treatment, mutual respect and trustCommunication - Maintains clear, timely, accurate and professional communication with team and business partners. Uses active listening skills to ensure understanding and effective communicationResponsibility/Individual Effectiveness - Takes ownership; assumes responsibility of work output and performance; Exhibits flexibility in responding to job demands and change; willingly takes on new responsibilities; maintains composure in highly stressful situations; Proactive- acts on problems and opportunities; Organizes, plans; schedules and utilizes time effectively. Prioritizes to meet timeliness and commitments; Generates new ideas; makes constructive suggestions; Accepts constructive feedback and openly engages in dialog around improvement opportunities. Demonstrates Cross Country corporate value
WORK CONDITIONS:
* Must be able to move in a quick and energetic manner and sustain long periods of sitting, being on the phone and working on a computer* Open work area. Must be able to effectively work effectively with distractions of other employees working in the area (movement and noise)* Employees must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom.The above declarations are not intended to be an "all inclusive" list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability
I have read and understand the responsibilities of this position:____________________________________________ Print Name ____________________________________________ ____________ Signature

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

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  Job Family
  Account Mgmt
  
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  Job Function
  MGR
  
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  Pay Type
  Salary
  

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