Customer Success Specialist at Iatric Systems, Inc. in Daytona Beach, Florida

Job Description:

Your role:

• Ensure customers derive maximum value and net benefit from their investment


• Develop a trusted advisor relationship with health system executives, clinical leaders and other champions to ensure each customer’s use of the software solution closely aligns with its business case and business strategy


• Identify opportunities to expand the relationship and generate leads for the Sales Team


• Possess a comprehensive understanding of the software solution in order to serve as a consultant identifying new opportunities to optimize the use of the software Solutions


• Maintain strong customer retention rates aligned with corporate goals


• Track and measure the net benefits of against well-defined customer goals and objectives and provide quantified data to customers and internal teams.


• Identify product improvement opportunities and work with the Product Management team to develop new features and functionality within the solution to support customer objectives.

What we are looking for:

• Ability to consult with customers’ onsite and remotely at the executive level, and at the business operation and technical levels.


• Ability to accomplish results working through others.


• Hands on, individual contributor and collaborative team player.


• Excellent written and oral communication skills, including presentation skills.


• Office duties as required


• Willing to travel up to 25%


• Minimum of a Bachelors' Degree or equivalent experience

Salary: