Help Desk Technician *Temp positon for 3 months* at Guilford Child Development in Greensboro, North Carolina

Job Description:

Help Desk Technician *Temp positon for 3 months*
Central Office, 1200 Arlington St., Greensboro, North Carolina, United States of America Req #187

Wednesday, September 15, 2021

GUILFORD CHILD DEVELOPMENT

Temp Position for 3 Months

Title: Help Desk Technician

Supervisor: Network Administrator

$20.00 an hour

Monday - Friday 8:00 am to 5:00 pm - Flexible work schedule

I. General Description

This is a Temp position for 3 months for candidates with IT experience supporting Windows environments with an emphasis on networking along with desktop & server.

Superior customer service skills are required to make recommendations to our clients and to monitor and act on Help Desk calls and emails. Applicants must present well, communicate confidently, and clearly over the phone, in person, and through email. In this position, you will be required to perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications. You must be able to work independently and be a team player. Candidates must be able to adequately explain solutions to non-technical people and manage time well.

Required Skills

• Extensive experience with all versions of Windows desktops

• Experience with IT Support Desk

• Strong/experience-based skills with all Microsoft Office applications and Office 365

• Ability to quickly learn new software and hardware systems

• Demonstrated ability to work effectively within a team and independently when needed

• Knowledge/experience working with networking tools and tasks

• Network printer set up and configuration experience

• Excellent time management skills and the ability to meet commitments/deadlines

• Punctual with a positive attitude

• Willing to go the extra mile to satisfy the client and ensure the success of the team

II. Essential Qualifications

Requirements

• Tech-savvy
• Detail orientated
• Experienced with troubleshooting equipment
• Working with a ticketing system
• Providing detailed customer service

III. Americans with Disability and Workers' Compensation Specifications

While performing the duties of this job, the employee is occasionally required to stand, walk

sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close, distance, color, peripheral depth and the ability to adjust focus.

While performing the duties of this job, the employee is exposed to weather conditions

prevalent at the time.

The noise level in the work environment is usually moderate.

I have read and understand this explanation and job description.

Employee

Signature: __________________________ Date: ________________________

09/2021

Other details

• Pay Type Hourly
• Hiring Rate $20.00
• Job Start Date Friday, October 1, 2021
• Job End Date Friday, December 31, 2021

• Central Office, 1200 Arlington St., Greensboro, North Carolina, United States of America