Sr. Project Manager, Salesforce at Inmar, Inc. in Winston Salem, North Carolina

Job Description:

As part of the team that is responsible for developing, implementing, enhancing and maintaining Inmar’s Salesforce platform, the Senior Project Manager is responsible for leading predictable and flawless execution of the Salesforce.com Programs to include all Salesforce related projects, and initiatives working closely with all stakeholders to ensure on time delivery, revenue realization and satisfaction.

The Senior Salesforce Project Manager works alongside stakeholders, Sr. Salesforce Developer and Platform Manager drive business objectives primarily on the Salesforce platform. You will be responsible for tracking the project requirements, contributing to solution design, and program managing for our Salesforce team. This role emphasizes the importance of clear org-wide communication, roadmap vision, and a deep technical understanding of the business applications at Inmar. You will develop a full understanding of our salesforce technical stack allowing you to contribute to company-wide projects and ensure they are meeting the needs of all stakeholders.

Primary Accountabilities: 

Strategic (55%)

• Provides early-stage programmatic leadership to define the program outcomes including driving stakeholder alignment




• Work cross-functionally with the enterprise in mind for all projects related to Salesforce execution and technology stack




• Proactively focus on user experience needs when delivering the platform vision




• Manage multiple tasks and responsibilities in fast-paced environment




• Applies strong change and incident management practices




• Assist with roadmap planning including financial focus




• Create investment analysis models for all solutions ensuring return on investment is realized and tracked




• Develops and maintains cost-benefit analysis for each Salesforce project




• Engages in stakeholder management at program level (Operations and Steering Committee oversight)




• Stay current with changes to the Salesforce platform and product offerings

Administrative (40%)

• Develops and oversees metrics for all Salesforce projects




• Ability to navigate and understand a broad group of perspectives and requirements from stakeholder teams and how they all must work together to deliver an end-to-end solution that meets the needs of the collective




• Leading the program, in terms of quality, money, time, information and organization, monitoring progress and managing external resources and reporting to the Steering Committee the health of all projects




• Expertly manages timely and succinct communications to leadership and across teams to ensure accountability 




• Provides oversight of vendor management activities including service agreements, staff augmentation and technology contracts and timeline management

Leadership (5%)

• Mentor junior staff

Required Qualifications:

• Bachelors’ degree in business or related field or work experience




• 5+ years recent experience as a Technical Project Manager, Technical Program Manager, or Program Manager working in an application development organization building large-scale enterprise application systems




• Minimum 3 years working with teams focused on implementing Salesforce in an enterprise environment




• Superior written & verbal communication skills with the ability to communicate with confidence, clarity, and focus. Able to convey concepts and considerations to non-technical and technical experts alike




• Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.




• Excellent attention to detail and understanding of impact when changes occur to scope or timeline.




• Salesforce Admin Certification (Preferred)




• Expert knowledge of Microsoft Office suite (Word, PowerPoint, with emphasis on Excel) or G-Suite




• Six Sigma Black Belt preferred

Specific Technical Skills:

• Expert understanding of Salesforce capabilities




• Expert in all forms of project management methodologies - Agile and Waterfall

Individual Competencies:

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results. 




• Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.




• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.




• Adaptable: Responds to change with a willingness to learn new ways to accomplish work.




• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.




• Innovation: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.




• Problem Solving: Gathers and analyzes information to generate and evaluate solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.




• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.




• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.




• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.




• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 




• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 




• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. 




• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 




• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes.

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