Applications Support Specialist (Top Secret Clearance with SCI Eligibility) at ECS Corporate Services in Huntsville, Alabama

Job Description:

ECS is seeking an Applications Support Specialist to work in our Huntsville, AL office. Please Note: This position is contingent upon contract award.

Job Description:
We offer the chance to support the world's finest law enforcement organization and help the people that keep us safe. In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats.

We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.

Responsibilities include:

• Installs investigative and analysis applications and handles requests for end-user access
• Provides advice and training to end-users assisting with denial of access, application navigation, and technical errors. Utilizes IP Monitor to monitor the functionality and efficiency of several investigative and analysis applications across multiple platforms
• Report issues to application vendors and work with the vendor to correct problems
• Receive customer IT queries by multiple methods (phone, self-service, etc.)
• Provide expert technical support to customers having varying levels of computing skills
• Writing comprehensive diagnostic details in tickets after troubleshooting
• Writing Standard Operating Procedures (SOPs)
• Basic knowledge of information security policies and procedures Maintaining afterhours on-call roster

Required Skills:

• Top Secret Clearance with SCI Eligibility
• Bachelor's Degree or equivalent experience and / or technical certifications
• Intermediary problem analysis and problem-solving skills
• Attention to detail and accuracy within documentation
• Entry level with some prior experience providing technical support in a business environment
• Entry level knowledge of the following: Failover and disaster recovery of applications and services; Troubleshooting network and server connectivity problems; Windows Server 2012; Analytical tools
• Strong interpersonal skills
• Basic understanding of IT Service Management processes
• Ability to work in a 24/7 environment

Desired Skills:

• ITIL Foundations certification
• Possess an HDI certification

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.


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