Order Fulfillment Analyst at Vita-Line Products, Inc in Hazleton, Pennsylvania

Job Description:

Essential Job Duties:

• Manage manage day to day order to cash activities involving customer service support of assigned accounts for Alphia manufactured product, including order entry, production and inventory reporting, and price accuracy.


• Work directly with Customers/Brokers/Sales by telephone, electronically or face to face.


• Assist in developing clear lines of routine customer communications by utilizing operational records and reports. Review and report on customer metrics, including attainment, fill rates, and on-time delivery and production scheduling.


• Obtain and evaluate all relevant information to handle customer inquiries, resolve issues thru partnership with broader supply chain and sales organization.


• Support customer service department activities, including but not limited to customer visits, customer engagement activities & trade shows where applicable.


• Work with sales personnel to coordinate account requirements, maintenance & updates as to daily running of the business. Assist with onboarding process with new items & customers as assigned.


• Identify opportunities for improved customer relationships & internal efficiencies by getting to root cause of issues, develop and implement solutions.  


• Ensure that various departments within Alphia are apprised of new and/or revised customer product specifications & operational requirements.


• Travel as needed to visit with customers and attend trade shows.


• Work with confidential and propriety information. Ensure confidentiality is maintained.


• Other duties as assigned.

Qualifications:

• Education level: high school diploma and/or GED required. Bachelor preferred.


• Experience: One to Two years customer service, ideal if cross functional leadership included in experience.


• Develop and maintain interpersonal relationships, think creatively, manage risk, and the curiosity for continued growth in industry and within the profession.


• Proficient in MS Office software, especially Excel, Word, and PowerPoint


• Willing to work in a team environment and contribute to group goals.


• Excellent communication skills. Must demonstrate effective oral and written communication skills and the ability to work cooperatively with staff inside and outside the department.


• Ability to receive and provide instructions in a positive manner.


• Basic math skills to include ratios, percentages, addition, subtraction, etc.


• Demonstrated ability to handle multiple projects and details simultaneously.


• Ability to travel to trade shows and customer meetings frequently.

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