Billing Analyst at Equinix in Tampa, Florida

Job Description:

Billing Analyst

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Responsibilities

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar




• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place




• Processes manual EPS invoices and PWO quotes as requested




• Reviews Invoices and conducts variance analysis, with sign off required




• Coordinates monthly invoice run




• Assists in month end close related tasks Project Management




• Participates on projects and ad hoc assignments as needed




• Researches and provides backup for external audit requests




• Performs month end close activities including transfer and recon of AR System and process efficiencies




• Implements and documents processes and procedures required by SOX




• Provides input into the ongoing development and support of billing systems, processes, and policies System Operational Support




• Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs




• Monitors CRM Queue and re-route unassigned correspondence per account assignment




• Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member




• Validates data against executed contracts Reporting




• Produces and appropriately files reports and other data sources that are necessary for SOX controls




• Creates and distributes reporting for Management Customer Support




• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues




• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)




• Acts as First Line Support for approval requests and deal inquiries

Qualifications

• 3+ years in a Finance role preferred




• Bachelor's degree required




• A strong attention to detail and the ability to multi-task and work with limited supervision with tight deadlines is required.




• Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment.




• Must be a team player and self-starter




• Experience with complex accounting systems (Oracle ERP R12, Siebel, SalesForce.com)




• Strong background in Microsoft Office, specifically Outlook and Excel

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.