Hearing Consultant at Equifax Inc. in St. Louis, Missouri

Job Description:

The Hearing Consultant functions as the primary client contact for the notification and preparation for unemployment hearings.  This position acts as the primary contact between the customer, state unemployment agencies, and Hearing Representatives; and is responsible for receiving and analyzing information and preparing clients for unemployment hearings. 

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What you’ll do: 

• Provide excellent customer service by establishing a rapport with clients, state agencies, and Hearing Representatives.




• Receive and prioritize hearing notices, hearing decisions, and other unemployment related data.




• Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a hearing, and assist the client in preparing for a hearing.




• Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations..




• Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.




• Verify and analyze client information stored on the PC prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.




• Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers in a timely manner.

Qualifications: 

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience




• Legal education or paralegal is preferred




• Preferred two years of unemployment or administrative hearings experience

 

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now