Field Service Engineer - LCMS at Agilent Technologies in Tacoma, Washington

Job Description:

Option to Work Remote
Yes

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

This position is located in the Greater Seattle-Tacoma Area.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites


• Diagnoses and resolves product performance problems


• Performs maintenance and repairs


• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance


• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business


• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software


• Train other field engineers and customers in the solutions

Job Requirement: * Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

Secondary Locations
US-WA-Seattle

Qualifications

• A Bachelors or Master's degree within the science field - e.g. Chemistry, Analytical Chemistry, Biochemistry, Biotechnology or similar


• 4+ years of experience in a similar position or experience as an end user


• LC/LCMS experience is a must


• Experience with troubleshooting and problem solving


• Experience with the Agilent solutions is desired but not essential


• Verbal and written communication is clear, supportive, and timely


• Valid Driver's License

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

Travel Required
Yes, 35% of the Time

Schedule
Full-time

Shift
Day Shift

Duration
Not applicable

Job Type
Experienced

Job Function
Services & Support



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