Patient Financial Navigator / Sr Patient Financial Navigator at MultiCare Health System in Spokane, Washington

Job Description:

Job Details

Job ID: 99311
Location: Spokane, WA

Entity: Deaconess Hospital
Category: Finance
Specialty: Not Applicable

Department: Pat Financial Navigation INW
Employment Type: Full-Time Regular
Primary Shift: Day
Work Schedule: Day Shifts

The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org

Position Summary:
The Patient Financial Navigator (PFN) assists patients and/or families access a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity; determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs. The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility, and negotiates payment arrangements. The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for hospitals and acts as an advocate for the patient in resolving patient liability.

Minimum Requirements:
Three (3) years healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work or billing experience required

Education/Licenses/Certifications:
Completion of a medical terminology course or proficiency preferred
Certified as an Application Counselor (CAC) within 90-days of employment