Transformation Project Manager at Alight Solutions in Lincolnshire, Illinois
Posted in Management 30+ days ago.
Job Description:
As a leading provider of human capital solutions, we help our clients, and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
The Customer Care Technology group is responsible for providing product management, engineering, development, operations, and support of the Alight's Customer Care business. The Transformation Project Manager will be aligned to the customer care modernization strategy that will transform the way that our customer care representatives service our participants.
The Transformation Project Manager engages with vendors, internal technology colleagues and the Customer Care business to manage all aspects of the CCR Desktop modernization program that includes initiation, planning, execution, communication, control, and close. This role is crucial to the success of Customer Care Technology managing and delivering on the project demand within the business areas and the Product & Technology organizations.
Join the team on the leading edge as we transform the technical ecosystem and customer experience for global customer contact center services in the cloud-based integrated digital human capital and business solutions!
Responsibilities:
- Oversees and leads large, varied and complex portfolio of programs and/or projects covering multiple domains and disciplines
- Responsible for execution of all aligned programs or projects to meet defined objectives.
- Creates and manages the overall program strategy including, process execution, change management, risk mitigation and budget management
- Develops a detailed project plan with activities, dependencies, stakeholders, risks and resources.
- Integrates multiple projects against resource, priority, and timeline dimensions.
- Leads teams in identifying and managing risks associated with complex projects.
- Manages project financials including capitalization processes, and contractor HR management
- Ensures coordination across entire organization to ensure success of projects and/or the program.
- Drives improvements using continuous improvement methodologies and data to lead process improvements .and facilitates change management related to various technology projects and/or programs
- Serves as the main point of contact for resource, deliverable and timeline issue escalations
- Facilitates regular updates with senior business leads, vendors, portfolio and IT stakeholders.
- Mentors and/or manages aligned project managers.
Role-Specific Technical Skills and Knowledge:
- Experience with broad change transformation projects in an agile development environment
- Demonstrated knowledge of PMI, Agile, and waterfall methodologies preferred.
- Agile software methodology and project management tools. Jira experience a plus.
- Experience with Software Application lifecycle delivery
- Experience in (Azure & AWS) Cloud native application based on multi-tenant or virtualized architecture project delivery
- Experience with SaaS product selection, implementation, and vendor management
- Technical understanding of implementing leading call center, Health, Wealth Benefits, and HR management platforms required
- Comprehensive understanding of project and program management principles specifically relating to client-facing projects and portfolio management.
- Understands how different pieces of technology fit and function together as a system
- Basic understanding of technology infrastructure, specifically related to global WorkPlace technologies, i.e., email, collaboration, laptop upgrades and VDI (Virtual Desktop Interface).
- Understands business processes and operations
Education and Work Experience Requirements:
- Bachelor's Degree or appropriate field of study in Project Management, Technology, HR or equivalent work experience
- 7+ years of project management experience, including tracking and planning projects
- 7+ years of experience working with business stakeholders within a cross-functional matrix environment
- 5+ years of previous experience with gathering requirements from the client / business and documentation
- Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
- Proven ability to demonstrate a drive for results and accountability of business needs
- Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
- Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross - functional environment
- Proficient with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and / or Senior Leadership
Certifications:
- Scrum (CSM), PMI-PMP, PMI-ACP certification, preferred
Background Check Required
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.
Equal Employment Opportunity
Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Reasonable Accommodations
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Diversity Statement
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Authorization to Work in the United States
Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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