Project Intern (Deskside Support) Part-Time at Nemours in Wilmington, Delaware

Job Description:

Nemours is seeking a Project Intern (Desktop Support), Part-Time, Temporary, to join our team in Wilmington, Delaware.

As the birthplace of the Nemours healthcare system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del. honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation's best pediatric hospitals by U.S. News & World Report and honored with the ANCC's Magnet Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.

The Desk Side Intern's role is to learn and begin to apply knowledge gained from supervised and mentored work relating to the support and maintenance of Nemours' computer systems and peripherals. This includes installing and maintaining hardware, software and peripheral equipment. This position will receive and respond to incidents including but not limited to telephone calls, pages, and/or e-mails regarding problems. The Intern's primary role will be to process and record incoming computer related inventory, process computer related equipment earmarked for destruction and maintain inventory counts and par levels. This is a part-time, temporary position.

This is a great opportunity for a student studying Information Science to get a broad introduction to IT support and the Healthcare industry. You must have a flexible schedule. This is a minimum 1 year internship engagement with the opportunity to extend. 20 hours per week (with hours being flexible M-F).

Desk Side Support

• Install, maintain and repair Desktop related equipment and software (PCs, workstations, peripherals, laptops, etc.) used in the enterprise)
• Perform Desktop related equipment relocation as assigned.
• Staff an Employee facing walk up window to assist employees with Nemours equipment related issues.
• Inventory management by collecting and itemize workstations for disposal; update asset databases as necessary with hardware and software additions/deletions/modifications
• Maintain current approved listing of personal computer hardware and software
• Recommend and compile specifications for computer hardware and software
• Accurately document instances of hardware failure, repair, installation, and removal.
• Keep personal work area clean and free of clutter; keep common desktop areas neat, clean, and properly categorized.

• Work with our shipping and receiving department to receive, inspect, record and store hardware
• The tech assignment of new hardware installs request generated by Lawson's automated system
• Process hardware earmarked for destruction
• Other duties as assigned

This is a great opportunity for a student studying Information Science to get a broad introduction to IT support and the Healthcare industry. You must have a flexible schedule. This is a minimum 1 year internship engagement with the opportunity to extend. 20 hours per week (with hours being flexible M-F).

• Excellent team and interpersonal skills
• Possess strong customer service skills
• Clear, analytical thinking
• Detail oriented
• Technology aware and proficient