FIELD SERVICE DEPARTMENT DISPATCHER: Responsible for scheduling and prioritizing job assignments for Field Technicians. Position will work closely with other office personnel, Product Support Representatives and Technicians. Primary duties include:
Answering customer calls.
Scheduling of Technicians.
Monitoring work in process.
Service & Parts Department clerical duties as assigned.
Billing out customer invoices in a timely fashion.
Helping monitor and reduce aged work orders.
Following up on schedules, changes and/or delays and properly communicating these as needed.
Technical knowledge of equipment and dispatching experience preferred. Applicant must have excellent communication, customer relation and data entry skills. Computer proficiency, including experience with Excel and Word is required. Must be multi-task orientated with excellent attention to detail.
Why work for Pape’:
Competitive pay based on your skills, training, and experience level
Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs
Advancement – Pape’ is a dynamic, growth-oriented organization with a focus’ on promoting from within.
Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape’ is known for their stability, their honesty and their integrity.
Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.