Posted in General Business 30+ days ago.
Type: Full-Time
Manager, Service Design
You see a path to a goal and run with it
Wondering and “winging it” are not your game; experience has honed your instincts and judgement. And in the positive environment you create, colleagues are inclined to cooperate with your decisions and consider your point of view. Your positive outlook sets the tone for everyone within your sphere of influence. You’re impressive! We’d like to hear from you.
Be appreciated for your ability to innovate
Are you an executive who’s energized by the process of originating fresh solutions to challenges, or working with colleagues to build upon each other’s insights? If so, your inventive mind will find a home here. We want to do more than keep pace in today’s fast-moving environment; we relish the challenge of staying one step ahead. In our diverse workforce, we encourage each other to explore new ground, glad for the unique perspectives and skills every person brings. We invite you to apply.
The Manager, Service Design plays a critical role in Kimberly-Clark Professional’s (KCP) transformation to a customer-centric organization. Partnering with global insights and data teams as well as cross-functional teams around the globe, the Manager, Service Design is responsible for embedding customer insights into business planning and campaign execution. This is accomplished through uncovering customer insights, developing customer journey maps and service blueprints, and working with business leaders to ideate and translate these insights into operational project plans.
The ideal candidate for this position should be well-versed in customer experience and service design concepts, principles of design thinking, and have a proven ability to identify meaningful opportunities to change existing planning and operations to become a more customer-centric company. They should have experience working in cross-functional teams and bringing together partners from across the business to understand, define and address challenges within high-priority customer journeys. This person must demonstrate the ability to lead and influence teams by navigating different opinions and stakeholder groups while being the champion of the voice of the customer. This role is equal parts problem-solving facilitator, experience design and management strategist, and customer experience operational specialist to reinforce KCP’s customer-centric focus. Prior experience in a consulting or partner capacity is ideal.
Customer Journey and Insight Mapping
Service Design & Implementation
Qualifications:
Excellent interpersonal and communication skills
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