Specialist Player Lounge- Full Time, Diamond Lounge(Harrah's Atlantic City) at Caesars Entertainment in Atlantic City, New Jersey

Job Description:

On File

ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Immediately greets and seats guests with a smile and initiates the execution of the great service experience. Responsible for seating and rotating lines while recognizing and developing rapport with VIP's. Responsible for the accuracy of forecasted waiting times. Performs "satisfaction checks? when not seating guests. Oversees duties performed by the Dining Area Attendants to serve fast and efficient turnaround of tables. Demonstrates excellent customer service skills and ability to market the outlet. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the Seven Stars Lounge and Diamond Club. Will be responsible to approve or deny admittance to the Seven Stars and Diamond Clubs for additional guests of Club members through comp issuance. Promotes Caesars and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs station and side work checks. On occasion, may perform non-union restaurant duties assigned.

Qualifications:

EDUCATION/SKILLS/EXPERIENCE:

High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Appropriate training on CMS system.

DISCLAIMER:

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

FULL TIME- MUST BE ABELT OT OBTAIN A NJ CER 35 LICENSE