Senior UX Writer - Zelle at JPMorgan Chase Bank, N.A. in New York, New York

Job Description:

As a digital content team, our mission is to refine and advance our Chase voice & tone across all our digital products and platforms, creating the best possible experience for our current and prospective customers. We're looking for a senior content editor to join our Digital Customer Experience team. In this role, you'll work with a lead editor along with a team of design, research, product and tech partners to create innovative solutions for existing and prospective customers.

The person in this role will...

• Partner with cross-functional teams to develop content for select digital products and programs, ensuring execution through the delivery process
• Write, edit, test and improve content including interface language, product education, naming conventions, navigation and other content for web and mobile experiences
• Collaborate with product and business partners to understand objectives, goals and requirements
• Drive consistency across products and channels, leveraging voice and tone and content standards
• Participate in research including user-testing, customer journey mapping and persona development
• Adhere to content guidelines, governance and approvals process for assigned programs
• Be comfortable presenting concepts and work to peers and leadership

Qualifications

• Bachelor's degree (or higher) preferably in Marketing, Communications, Journalism, Advertising or related field or equivalent experience
• 3+ years of writing and editing customer-facing content for digital channels including web and mobile (User Experience)
• Experience working in Agile environment
• Excellent verbal and written communication skills, with thorough knowledge of the English language, grammar, spelling, punctuation and usage
• Pro-active, solutions-oriented mindset with strong attention to detail
• Exceptional time management and organizational skills, including the ability to follow schedules, meet deadlines and collaborate on multiple projects
• Experience adhering to documented standards for brand and copy including style, voice and tone
• Experience working with multi-disciplinary teams, such as designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners
• Experience writing for marketing a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veteran

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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