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Sales Strategy Supply Manager - Home Lending (Mulitiple Locations) at JPMorgan Chase Bank, N.A. in Atlanta, Georgia

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

The Vice President, Divisional Community and Affordable Lending Manager role is responsible for strategic intelligence and insights to identify and/or support divisional and market specific opportunites driven by the Community and Affordable Lending strategy. The individual will provide strategic direction to a team of Affordable Lending Relationship Managers, Community Home Lending Managers and Home Lending Advisors for the purpose of executing their defined responsibilities within the overall Community and Affordable Lending strategy. The VP will build operational context to demonstrate strategy performance while defining growth opportunities, providing competitor comparisons, tracking monthly metrics versus established targets, training sales on enhancements to the value proposition and executing initiative specific playbooks to ensure consistent strategy execution. The Divisional Community and Affordable Lending Manager will partner with Field and Centralized Sales management to ensure proper program alignment with the appropriate support resources available to execute successfully. The VP will collaborate with business analysts across the firm, including but not limited to, the Business Intelligence and Insights Team, Finance, MIS, Governance and Controls, Legal, Home Lending Client Central, Operations, Underwriting, Product, Risk, Marketing, sales and others. Externally, they will engage with numerous partners to support relationship deepening and the overall success of the Community and Affordable Lending strategy.

The individual will communicate (story-tell) tactical plan execution for the Community and Affordable Lending strategy based on their direct management of a team of Affordable Lending Relationship Managers. The VP will leverage initiative playbooks to concentrate the team efforts to build numerous relationships with internal and external advocates within specific market locations, train and create business readiness for sales as well as facilitate events.

Thought leadership, initiative, effective communication and the ability to create strong partnerships are critical skills necessary to exhibit influence and keep pace with the evolving Mortgage Banking industry, Community and Affordable Lending segments, regulatory environment, and JPMC priorities. The VP is expected to directly manage the Affordable Lending Relationship Managers as well as assist in identifying, hiring and retaining talented sales professionals through networking, mentoring and providing timely, honest, constructive feedback. Key responsibilities for the Divisional Community and Affordable Lending Manager include the development, implementation and execution with appropriate role accountability for initiatives that support the overall goal to increase originations in the Community and Affordable Lending segments while managing all regulatory and reputational risk.

Business Description

Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 50 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, nonprofits and governments. Chase's Home Lending business is a national leader in originations and servicing, with 7 million mortgages representing a combined balance of $1 trillion. Chase's Home Lending business delivers an unmatched customer experience through building lasting relationships, exceeding expectations, being courteous and professional, doing the right thing, and owning customer inquiries from start to finish.

Core Competencies

1. Has a "customer first" mindset: Begins the Community and Affordable Lending business intelligence and insights market analysis with clarity on Community and Affordable customers' current and anticipated home lending needs

2. Escalates Information: Effectively recognizes important information to communicate insights to others clearly and in a timely fashion

3. Adheres to Deadlines: Creates and maintains an environment which establishes, communicates and ensures adherence to clear deadlines intended to ensure that work is processed with the required timeliness

4. Communicates Effectively with Others: Defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e. explaining market opportunities/challenges to peers, direct reports and other LOBs); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time

5. Learning Agile: Is able to quickly synthesize information, new ideas, process and/or policy changes and understand business impacts

6. Executes Flawlessly: Leverages business knowledge, functional expertise, and personal commitment to excellence to deliver results that meet all standards of quality, compliance, timeliness and customer experience

7. Analyzes Problems: Identifies problems, recognizes the root causes, and proposes multiple potential or innovative solutions to problems

8. Ability to Learn and Follow Procedures: Demonstrates the ability to learn and apply a series of steps, rules, or guidelines needed to perform a specific task, responsibility, or role

9. Relationship Management: Ability to partner and/or collaborate across all lines of businesses among different levels of leaders and teams to influence, gain buy-in/support and execute against program deliverables

• People Management:

o Assesses Team Performance: Ability to effectively assess and recognize skill deficiencies in team members on a timely basis; is able to properly coach and/or arrange for training in order to ensure team members (direct or indirect) perform their roles successfully and in compliance with applicable laws and regulations

o Coaches, Develops, and Manages Others: defined by behaviors such as coaching others to help them improve their performance (i.e. coaching people who report to the division directors on how to improve their skills); building the capability of the Affordable Lending Relationship Managers and sales teams (i.e., ensuring the Community Lending Managers and HLAs have proper training and skills); and identifying and obtaining resources to support work related activities (i.e. assigning the right people to the right tasks; assigning the proper workload to team members)

o Foster Productive Teamwork: defined by fostering an inclusive and diverse environment; exhibiting behaviors such as establishing open and trusting relationships; treating others with respect; creating a climate where people are committed to sharing information (i.e. helping team members maintain positive working relationships); providing a structure and direction to enable a team to accomplish work goals; resolving conflicts; and understanding others' perspectives

• Relationship Management

o Create and maintain internal relationships with Business Intelligence and Insights, Corporate Responsibility, Fair Lending, Finance, Product Innovation, Governance & Controls, Legal, Policy and other LOBs to review, discuss, leverage and maintain data integrity and insights to increase Community and Affordable Lending business

• Maintains Control Environment:

o Establishes and maintains a proper controls whereby policies, procedures and processes are understood by all associates and are consistently followed; ensures that appropriate documentation is accurate and in place to enable a clear trail for audit for all factual information; holds a high standard of accountability for compliance within a controlled environment

• Workforce Planning:

o Ability to plan for changes in the deployment of staffing resources and/or required capacity in accordance with changes to current and expected workload demands

• Executive Level Presenting and Reporting

o Ability to create executive level presentations and reporting that clearly articulates market opportunities inclusive of problem statement, recommended solution, requirements/contingencies, cost analysis and scorecard reporting

Responsibilities will include:

• Understand analytics on market opportunity and customer segmentation and build informed support model

• Gather and analyze complex data to evaluate Chase's performance at channel and market level

• Develop views and insights on competitive offerings and assessment of Chase's current position in specific markets

• Partner with channel leaders and operations executives as well as cross-functional teams to drive progress

• Lead optimization of potential actions and innovations across channels to meet affordable lending objectives

• Develop communication materials to senior management

• Directly manage a team

Knowledge and Experience


  • Five years of proven mortgage sales experience required
  • Deep knowledge of community advocates
  • 4-year college degree required or equivalent work experience in sales and/or real estate required
  • Strong focus on customer satisfaction as demonstrated in CSAT scores and customer comments
  • Intermediate PC skills in a Windows environment required
  • Excellent written and verbal communication skills
  • Knowledge of Jumbo, FHA, VA, FNMA, and FHLMC guidelines

Unique Requirements


  • Strong product, credit, and mortgage process knowledge
  • Excellent presentation/ public speaking skills
  • Excel, PPT, and organizational skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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