Account Specialist at Choice Recovery, Inc in Columbus, Ohio

Job Description:

Position Overview:

In 2020, Choice Recovery was named the #1 Best place to work by Columbus CEO Magazine. We are growing and looking for additional teammates to join our Collections team. We help consumers who have unpaid medical bills by problem-solving, negotiating, and offering solutions to resolve the unpaid debt(s). We are an industry leader who is changing the perception of collections with a leadership development track that guides our personal and professional excellence.

This role is responsible for helping as many consumers as possible get out of debt — achieved by calling consumers and helping them by offering solutions and setting up payment plans that work best for the client and consumer alike. Consultants are required to multi-task daily by managing a large book of business, calling a significant number of consumers, speaking to clients, and brainstorming with teammates to help solve issues.

Who We are looking for:

We are looking for highly motivated go-getters who have a big heart and love customer service. Someone eager to make a positive impact when talking to people on the phone, along with strong negotiation and problem-solving skills. Someone who can be productive working independently as well as within a team environment, and not afraid of complete transparency with performance numbers. This strong competitor has an incredible work ethic and understands that the more you put in the more you get out of this opportunity. An individual who is a self-starter and is genuine, responsible, goal-oriented, and always trying to get better.

Key Responsibilities:

• Make 180+ manual, outbound calls per day


• Handle incoming calls, while maintaining an acceptable outbound call pace


• Organize and manage a book of business with new accounts added weekly


• Maintain professionalism while resolving challenging situations


• Handle multiple requests from consumers as well as clients while properly documenting the system and providing timely follow up when necessary


• Strong math skills to enable setting up payment plans for consumers


• Process payments of various types over the phone


• Attend monthly team meetings to discuss and help solve issues


• Handle basic medical insurance and credit reporting questions


• Skip trace accounts with missing demographics to establish contact as well as location information


• Communicate issues timely to Collection Leaders


• Other duties, as assigned

Required Experience & Skills

• Must embody all of Choice Recovery’s Core Values


• Two years of full-time work experience


• Customer service experience


• Demonstrated a high level of responsibility.


• Genuine, responsible, and goal-oriented


• Strong desire to help people


• Work in a high volume, fast-paced, transparent environment


• Excellent communication skills and an effective listener


• Strong organizational and time management skills


• Exceptional work ethic, with an ability to work independently, as well as part of a team


• Ability to accept, adapt and champion change


• Utilize online tools, such as social media and web resources, to gather information quickly

Preferred Experience

• 2 + years of customer service/and or collections experience


• Computer proficiency

Benefits

• Flexible schedule (some evening hours and possible weekend hours required)


• 401K – 25% company matching (Available after six months.)


• Health, vision, dental, life insurance


• 84 hours company paid “Personal Time Off” after 90 days of employment. (112 hours per year after your first anniversary.)


• Participation in Built To Lead - an Executive Leadership program

Salary: $15.00 / + commission/bonus’ based on performance

Salary: