Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for an Experienced Power Systems Field Service Technician in Albuquerque, NM.
A career with Wagner Equipment Co. offers growth opportunities and a comprehensive benefits package. Click here to learn more.
*OVERTIME CURRENTLY AVAILABLE*
The Power Systems Field Service Technician is responsible for diagnosing, troubleshooting, repairing, and performing maintenance on Caterpillar and other OEM engines, gensets, and related equipment at the customer’s site a manner the reflects the company’s vision of working as “One Professional Team.” Depending on education and experience, the Power Systems Field Service Technician my perform all or some of the Essential Functions listed below with or without direct supervision.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Prepares and submits accurate and complete service reports daily
Prepares and completes all related inspection forms for repairs, maintenance, warranty, and startup documents for new equipment
Prepares and completes all related PM inspection forms and generator packages-startup documents
Accurately completes and submits time cards, vacation requests, and Purchasing Card receipts to Service Coordinators in a timely manner
Charges time to appropriate work order and segment and turns in parts credits, core credits, fluid samples, and receives signed documents for warranty parts and core returns from proper warehouse personnel
Uses Caterpillar’s Service Information System (SIS), Technical Marketing Information (TMI), Dealer Business Systems (DBS), Microsoft Outlook (email), laptop, com adapters, and tooling properly
Keeps and maintains all information in an orderly fashion while on a job, and utilizes current processes and forms to retain and track information
Communicates effectively with customers, manager, Service Coordinators, and Field Service Technicians verbally and in writing to ensure all repairs are completed correctly and in a timely manner
Correctly informs service clerk, service coordinator, or management of changes in scope of work and charges to work in appropriate work order segments and advises coordinator when leaving job site if other work is required
Promotes additional corrective repair and service to the customers as needed
Diagnoses and troubleshoot diesel and gas engines, generators, air compressors, and related equipment
Perform corrective repairs and scheduled maintenance on customer’s equipment
Analyzes customer repair and maintenance requirements on engine and generator or ATS
Performs work accurately within close proximity of estimated amount, Customer Service Agreement (CSA), or others with no rework
Keeps up to date with developments in tooling, technologies, and new equipment
Working knowledge of generator control panels, automatic transfer switches, synchronize and parallel operation, REDCO gauge-EMCP4, ASCO-MX150, and ISO
Generator and voltage regulators, brushless SR4-LC, tray-CDVR
In-depth knowledge of Cat gas engines, legacy stoichiometric through National Service Performance Standard (NSPS) to include air/fuel ratio control to meet local regulatory requirements, G3300-G3600
Understands and properly repairs Caterpillar electronic engine control systems
Familiarity with Cat diesel engines to include legacy mechanical through Tier 4 electronic engines to include exhaust after treatment and Perkins through C175
Highly proficient using SIS, TMI, Power Net, GERP
Uses safe working practices and follows all company safety requirements
Maintains a clean and organized work area
Performs routine maintenance on Caterpillar and other OEM’s equipment both diesel and gas engines
Makes recommendations for repairs both warrantable and non-warrantable
Makes parts replacement decisions based on reusability guidelines
Understands Caterpillar electronic engine control systems and properly troubleshoot and repair these systems
Proper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to request correct parts, diagnose, and repair equipment with minimal supervision
Performs work in a safe and professional manner, keeps truck, tooling, customer site, and work area clean when departing
Actively participates in the Wagner safety culture to include completing job safety assessments, near miss reporting, and all safety trainings
Completes appropriate Caterpillar online training for appropriate area of responsibility
Willingness to learn new technologies and procedures
Other duties as assigned by manager
Competencies:
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Understanding of Caterpillar warranty programs and coverage preferred
Basic knowledge of Microsoft Excel and PowerPoint
Basic knowledge of DBS
Intermediate knowledge of Microsoft Word
Advanced knowledge of Microsoft Outlook
Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment
Supervisory Responsibilities:
Provides direction, training, mentoring, and guidance to other technicians as directed
Work Environment:
Noise: Loud
Indoors and Outdoors
Specific Risks: Working with minimal direct supervision from service truck in field conditions
Physical Demands:
Standing
Walking
Talking
Use of Hands
Hearing
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Travel Requirements:
75%- 100%
Required Education and Experience:
High School Diploma or GED
Graduation from an accredited technical school specialized in diesel engine or generator repair and maintenance preferred
Experience working on generators, electrical systems, engine tear down and rebuilds, and complete system repair preferred
Minimum of 1 year administrative/clerical experience
Minimum of 3 years customer service experience
1-3 years sales experience preferred
1-3 years supervisory experience preferred
Additional Eligibility Requirements:
Valid Commercial Driver’s License
Valid DOT Health Card
MSHA License
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Pay Range: $17.50 - $47.00 per hour
Pay rate is dependent on education and experience
Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees
Paid Time Off (PTO) Plan
Company Paid Holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
401K Savings Plan
Tuition Reimbursement
Employee Assistance Program (EAP)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)