Customer Service and Sales Representative at DH Pace Company, Inc. in St. Louis, Missouri

Job Description:

Overhead Door Company of St. Louis™, a DH Pace Company, Inc. is seeking a Full-time Showroom Representative/Counter Parts Sales Associate to provide administrative support to staff, department and management.  This individual will be responsible representing the company in a professional manner, counter parts sales, and troubleshooting.  Require computer proficiency and the ability to multi-task in a fast-paced working environment. Standard work hours Monday-Friday 8:00am-5:00pm and every other Saturday 9:00am-1:00pm. 

Position Overview:

• Represent the company in a professional manner with good customer service and verbal communication skills


• Communicate with customer, supervisor or other office personnel in an effective and timely manner


• Provide administrative support to staff, department and management. Receive incoming calls from customers that require service/sales by identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day


• Review, receive, and process parts deliveries and technician parts picklists


• Troubleshoot and walk customers through remote-control set up


• Provide details about various doors in the showroom for customers


• Utilize a gas cutting torch and other hand tools to cut springs/cables


• Other duties as assigned

Qualifications:

• High School Diploma or equivalent


• Two (2) to four (4) years administrative office experience preferred


• Ability to multi-task and work efficiently in a fast-paced work environment


• Detailed oriented team player with good interpersonal skills


• Must be able to lift over 20 lbs


• Must be comfortable utilizing hand tools, including, but not limited to, a gas cutting torch

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 50 locations in 24 states. Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M.

Our benefits package includes:

• Competitive base pay


• Medical, dental, and vision options


• 401k retirement plan + match


• Paid time off plan

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Sales