Client Relations Director at Appriss, Inc. in Albuquerque, New Mexico

Job Description:

Summary

Provides strategic leadership and direction for all aspects of Client Relations Management (CRM) team for the support of client concerns and strategic initiatives. Responsible for the mutual success and support for clients using Victim Services products/solutions. Successfully leads CRM team, influences other team members, responsible for setting team focus and priorities and for leadership and oversight of account strategies, provides leadership development and talent acquisition, as well as builds a client centric culture throughout Appriss Insights, LLC. Accountable for the delivery of forecasted revenue, performance against budget, and strategic resource planning, Works closely at the Directors' level cross functionally to understand, implement and consistently maintain key performance measurements and effective reporting for internal and external use. Collaborates across teams to ensure continual engagement with personnel, processes and procedures in support of team culture, client base and users of the services.

Minimum Requirements
Education

• Bachelor's degree with an emphasis in Business & Management or Communications or related fields.

Knowledge, Skills, Abilities, Experience, or Characteristics

• 10+ years business experience


• 5+ years strategic leadership experience in a multi-team department


• Demonstrated experience in leading successful organizational/management strategies


• Experience leading continuous improvement strategies in a support services/client relations environment via effective use of data driven decision-making.


• Experience developing, maintaining and continually improving processes and procedure


• Experience providing leadership development, coaching, and building a client focused culture


• Highly results oriented and must possess excellent verbal, written and presentation skills.


• Experience in establishing best practices methodologies.


• Demonstrated excellent problem analysis, problem solving, and organization skills.


• Strong understanding of software capabilities and the ability to communicate and liaise well with customers, vendors and cross-functional teams.


• Experience establishing strong positive working relationships with customers and technical users and non-technical users of our services.

• Experience in establishing standards and implementing project management methodologies.

Other

Some travel may be involved for both training and customer facing issues.

We are an equal opportunity employer.

#LI-Remote