Posted in General Business 30+ days ago.
Location: Orlando, United States of America
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.
Thales is currently looking for an Operations Support Representative in Orlando, FL. The Thales Operations Support Representative supports the repair velocity of the business through the creation and completion of our repair order activity. Responsible for managing the review of incoming repair orders (customer and internal), processing the work order in company database system, executing transactions to support repair and delivery activity. Through the incoming review process, ensures work scope is properly recorded in repair database. Responsible for evaluating warranty requests and accurately coding work order to reflect financial, warranty and work scope requirements. Creates subcontract PO for repairs that are repaired off-site and closes subcontracting order once repair is returned. Executes the delivery and invoicing transactions for completed repairs when customer is in good financial standing. Maintains knowledge of customer and Thales agreements and acts on that information as appropriate. Expanded responsibilities include Exchange Stock Management.
Performs repair purchase order review to identify the work scope requested by the customer. Creates repair work order in company database. Properly captures the work scope, warranty and financial conditions of the repair.
Creates subcontract PO for repairs requiring shipment to vendor or other Thales facility. Ensures scope of repair, customer requirements and vendor requirements are properly reflected on the subcontracting PO.
Creates repair orders and subcontracting PO’s (when required) for work to be performed on company owned equipment.
Invoice customers return orders and ensures accuracy
Authorizes return shipment of customer product by creating a delivery note.
Proofreads outgoing work orders to verify accuracy and ensure facility obligations are fulfilled. Verifies financial and warranty coding is accurate and complete. Ensures customer is in good financial standing prior to creating delivery request of repaired equipment back to customer.
Ensures the repair database is updated regarding changes to customer contact, invoicing and shipping information.
Submits to Finance the request for new customer creation and for financial terms to be established.
Evaluates warranty claims and inputs the request in SAP. Review manufacturing warranty and validates warranty period
Supports team in completing all transactions within the targeted timeframes. Responsible for meeting individual and team targets set for accuracy and velocity of repair administration in SAP.
Exchange Stock Management also requires the ability to analyze large datasets, calculate turn rates and ROI.
Required Skills and Experience:
High school graduate or equivalent experience required.
Two or more years of data entry or service support experience
Must be task oriented, organized, attentive to detail and process oriented.
Must be able to work independently and as part of a team.
Proficient in Microsoft Word, Excel, Outlook and Database applications.
Certification/Associates Degree preferred.
Data entry or service support experience in Aviation, Electronics or Technical industry.
Two or more years of experience working in a highly regulated industry a plus.
Two or more years of experience in Exchange Stock Management preferably in inventory management and stock analysis.
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