Medical Communications Specialist – 30% FTE, Day/Night - University Hospital at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Join the #1 hospital in Wisconsin!

We are seeking a Medical Communications Specialist to:

• Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights. Log time and nature of each call.


• Triage incoming calls and direct radio requests for scene flights from the regional 911 center, county sheriff departments, or emergency response agencies including police and fire departments and EMS units.


• Collect available patient medical information from referring facilities for all patients being transported to University Hospital and American Family Children’s Hospital (AFCH). Relay this information to the Emergency Department, Admissions Office, and/or the receiving unit.


• Continuously monitor telephones, UHF, VHF, and Unicom radios, emergency alert scanner, and the intrahospital encrypted radio in effort to be made aware of scene flights as early as possible.


• Establish appropriate radio and landline communications with requesting agencies to secure landing zone instructions. Relay initial patient medical report to the flight crew.

Education:

Minimum – High School Diploma or GED

Preferred – Associates Degree or higher

Work Experience:

Minimum – Two (2) years of experience in an emergency services role such as an Emergency Medical Dispatcher, Emergency Medical Technician, or comparable role

Preferred – Three (3) years of professional work experience in customer service, physician referral, or emergency medical dispatch

Licenses & Certifications:

Preferred - EMT - Paramedic

Required Skills, Knowledge, and Abilities:

• Advanced phone skills including conferencing, call parking, and transferring


• Must demonstrate knowledge of aviation terminology and FAA and FCC regulations.


• Must have the ability to prioritize and perform multiple duties, sometimes independently, in a high stress environment.


• Must have excellent verbal and written communication, telephone, customer service, and prioritization skills.


• Previous computer experience (in a networked environment), data entry, clerical skills, and work with attending level physicians in an academic medical center environment is preferred.


• Demonstrate an understanding of navigation techniques/terminology and basic weather interpretation.


• Maintains excellent interpersonal and customer relations at all levels and follow through to completion of request for assistance.

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

Work Schedule:

30% FTE, Per Diem. Day/Night rotating shifts. Hours may vary based on the operational needs of the department.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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