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Patient Access Representative - Ambulatory - 1 S Park at University of Wisconsin Medical Foundation in Madison, Wisconsin

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

Bring your customer service skills to the #1 hospital in Wisconsin.

We are seeking a Patient Access Representative - Ambulatory to:

  • Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.

  • Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

  • Cover a variety of clinic locations and hours as needed.


Minimum – High School Diploma or Equivalent

Preferred – Associate’s Degree in Business, Finance. Health Information Management or related field

Work Experience:

Minimum – One (1) year of experience in a customer service related field

Preferred – One (1) year of experience in a healthcare, call center, business, financial or insurance related field

Required Skills, Knowledge, and Abilities:

  • Ability to work in a busy, loud, and demanding environment.

  • Must independently recognize and evaluate situations for the level of urgency.

  • Experience in providing a high level of customer service.

  • Strong emotional intelligence and empathy.

  • Excellent written and oral communication skills.

  • Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.

  • Must be detail oriented and accurate.

  • Ability to multi-task and prioritize tasks.

  • Displays an aptitude and willingness to learn new responsibilities.

  • Willingly accepts feedback.

  • Flexible and innovative.

  • Ability to problem-solve and work independently.

  • Displays a professional appearance.

  • Dependable and reliable in achieving goals.

  • Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.

Physical Requirements:
Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be a negligible amount, a job is in this category when it requires walking or standing to a significant degree.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

Work Schedule:

100% FTE, 40 hours per week.  Scheduled shifts are Monday through Friday, 8:00 am to 4:30 pm.  Occasional holidays required.  Hours may vary based upon the operational needs of the department.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

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UW Medical Foundation benefits

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