INFORMATION TECHNOLOGY TECHNICIAN at University of Oklahoma in Norman, Oklahoma

Job Description:

Provides expert technical support in person as well as supporting the technology needs of museum exhibits, facility rentals, and admin level support of museum information system that manage scheduling, ticket sales, retail sales, events, HVAC, online sales, and building access control. This position also assists the IT Lead with server maintenance and backup tasks. Provides technical support, office support, and enterprise system monitoring. Provides customer support, including configuration of new hardware, software, and network connections as well as troubleshooting hardware & software issues on both laptop and network computers on both PC and Apple computers. Performs daily operational activities such as system monitoring, creating, updating, and closing incidents in the ticketing system, performing customer call-backs, running reports, and review open tickets that require additional activity.

Be the in-house expert on systems that are unique to museum operations such as: Altru, Retail Star, Clover POS, iNet, TouchNet, DNA Fusion, InsightVideo.

Assist with projects that require the installation of new information systems, configuration, and conversion/import of data.
Monitor customer satisfaction and performance metrics to continuously improve operational efficiency and service quality.
Performs various duties as needed to successfully fulfill the function of the position.

Required Education: Bachelor’s degree or equivalent combination of education/job related experience, AND: 

•  0-24 months of Computer Hardware or software experience

Skills:

•  Able to communicate well and build rapport quickly with students, faculty, and staff


•  Able to accurately read and understand written materials and instructions


•  Detail oriented for accuracy of data and information


•  Highly organized and able to handle multiple projects and deadlines


•  Microsoft Windows OS, MacOS, Office 365

Certifications: None 

Advertised Physical Requirements:

• Must be able to engage in repetitive motions. Ability to sit for short or extended periods of time.

Departmental Preferences:

• IT experience in a professional environment


•  A+, Net+  Certification

Supervision: None

Special Instructions:

If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit  https://hr.ou.edu/Policies-Handbooks/TB-Testing