IT Support Technician at Flex in Buffalo Grove, Illinois

Job Description:

Flex is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex delivers technology innovation, supply chain, and manufacturing solutions to various industries and end markets. Create the extraordinatry: https://flex.com/careers

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  Industry: Electrical / Electronic Manufacturing


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  Type: Public Company


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  NASDAQ: FLEX


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  Headquarters: 2 Changi South Lane, Singapore, 486123


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  Company Size: 10,001+ employees


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  Website: https://flex.com/
  

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.

Job Summary

The IT Support Technician will be based in Buffalo Grove, IL. The IT Support Technician performs installation and support for desktop/laptop hardware and software, computer peripherals, office printers and maintains PC assets. Additionally, trouble shooting issues will be resolved on the shop floor.

Here is a glimpse of what you’ll do:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.


• Assists in determining suitable software to meet user requirements.


• Manage required supplies for printers (not to include paper).


• Install software, patches, and updates on desktops, laptops and personal devices.


• Keep accurate tracking of all assets supported by Deskside.


• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.


• Provide 1st line technical support for end-users computers hardware and software, printers and its network connectivity.


• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users computers.


• Assist Network Administrator/Analyst to troubleshoot end-users network-related issues.


• Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops.


• Performs image builds for use on all desktop and laptops.

Here is some of what you’ll need:

• 2 years of experience plus an Associate’s Degree (preferred) or equivalent experience and training.


• Advanced knowledge of PC architecture (hardware and software).


• Advanced knowledge of Windows 95, 98, 2000, or NT 4.0. Windows Operating systems


• Advanced knowledge of ghosting/imaging processes used for disk duplication into standard environments.


• Adherence to prescribed helpdesk procedures.


• Troubleshooting and problem solving skills.

Here are a few examples of what you’ll get for the great work you provide:

• Full range of medical benefits, dental, vision


• Life Insurance


• Matching 401K


• Paid Time Off


• Tuition Reimbursement


• Employee discounts at local retailers

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Job Category

Relocation: Not eligible

Is Sponsorship Available?

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.