Internal Support Agent at Cognizant in San Jose, California

Job Description:

About the Role:

As an Internal Support Agent your main responsibilities will include working on incoming requests from internal stakeholders, assisting the SPDs with resolving Partner issues, supporting Global Partnership team members with any issues. You will be working with multiple teams to provide support, problem-solve and work on team wide projects and launch initiatives.

Some of your responsibilities may include:

• Acting as a liaison between the ops team and the Google partner


• Tracking and organizing top priority bugs and other team initiatives


• Developing internal resources and associated communication documents to help manage partner relationship and development efforts


• Independently analyze situations and problem-solve


• Leading ad hoc projects

About You:

You are a quick learner who can work independently as well as with a team. You have an enthusiastic attitude about learning new things and apply sound judgment when dealing with sensitive issues which may require escalation. Also, you adapt well to changes and make quick adjustments to make accommodations. You understand the importance of professionalism in the workplace.

Requirements:

• A bachelor’s degree or 2+ years of customer service/partner management experience


• Proven written and oral communication skills


• Knowledge of Google Docs and Sheets


• Ability to work on tight daily deadlines


• Must be well organized, goal oriented and self-motivated


• Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail.

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Technical Skills

* Proficiency Legends