Support Engineer II at Harland Clarke Corp in San Antonio, Texas

Job Description:

Vericast is a leading marketing solutions company, delivering actionable insights and expertise through its Valassis and Harland Clarke omnichannel solutions, to help more than 70,000 businesses engage with their customers. Every day, Vericast influences purchasing and transaction behavior of more than 120 million households - impacting where they eat, shop, buy, save and borrow. Follow Vericast on LinkedIn and Twitter to learn how Vericast drives commerce.

Job Description

A Support Engineer II is a problem solver who analyzes, models/designs, creates, modifies, and supports a set of complex systems, processes, or operations that enable business capabilities.

Key\Critical position responsibilities includes:

1) technical SME\primary support for the Citrix virtual apps and desktop initiatives for all Call Center locations,

2) continuously seeks ways for improving the VDI management process,

3) responsible for exploring, designing and deploying virtual environments to support the ongoing Contact Center agent work from home initiatives,

4) instrumental engagement with onboarding our financial clients,

5) technical lead for all Marketing Services integrations and technical SME for the virtual environment infrastructure platforms (Citrix, NetScaler, Nutanix, etc.).

* This position provides on-call and after hours technical support 7X24X365 for all contact center services.

Qualifications

Education:

• Bachelor's degree or equivalent work experience.


• Citrix certifications a plus

• 3+ Years with Bachelor's degree or 9+ years' work experience.


• Communicates directly with internal and external customers.


• VSphere a plus


• Support of Citrix, VMware and Windows Platforms

• General knowledge in multiple SDLC methodologies


• Technically proficient in application/component or system; may act as internal consultant


• Strong communication and facilitation skills

Vericast is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Administrator directly at 616-541-3145.

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