Ship Liaison (FT, 40 Hours) at BioReference Labs in Los Angeles, California

Job Description:

This is an exciting time to join our dynamic organization. OPKO Health is a diversified healthcare company that seeks to establish industry-leading positions in large, rapidly growing markets, including pharmaceuticals, diagnostics, and biologics. OPKO's diagnostics business includes BioReference Laboratories, the nation's third-largest and fastest growing clinical laboratory over the last 35 years, which provides diagnostic testing to physician offices, hospitals, and clinics, among others, and GeneDx, a rapidly growing genetics and genomics laboratory that applies cutting edge technologies to make efficient clinical diagnostic testing and interpretation available for individuals with rare and common genetic conditions. Come join our team and become part of something big, by making our patients and customers the highest priority.

We are looking for a Ship Liaison 40 hours per week in our Los Angeles, CA location.

Schedule: Monday - Sunday Varies week to week. Weekends required.

POSITION SUMMARY:

The Ship Liaison for POC Testing will be responsible for a team of collectors and testers at on a ship. In this role the ship liaison evaluates, trains and coordinates the day to day staffing of the collectors. Will need to communicate effectively to internal and external clients including patients, sales, client service, logistics, senior management, and others. The Ship Liaison must understand all fundamental POC testing and COVID 19 procedures and ensure that all employees are capable of following these procedures.

PRINCIPAL JOB DUTIES

Duties may include but are not necessarily limited to the following:

• Liaison between local Organization, Regional Director and Ops Area Manager. Key point contact person to problem solve and overall commander of the ship’s day to day activities, 24x7 on call


• Problem resolution with issues including but not limited to: swab collecting staff, specimen tracking, specimen resolution and scheduling adjustments, IT Support, Logistics Divers, Customer Service, POC technician and Supply procurement

• Work with Royal Caribbean and Land team in preparation for future sailing numbers


• Work with any Royal Caribbean staff to address any concerns or issues


• Oversee testing and registration for flow and process adherence

• Coordinate and manage schedules patient flow with local organization


• Train staff for technical and customer interactions


• Daily onsite supply and POC maintenance


• Reconciliation tracking and quality management

• Maintain cleanliness of testing area

• Ensure all contractual obligations are met, while abiding by all compliance to regulatory regulations


• Ensures a safe, secure, and legal work environment


• Other duties as assigned

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for long periods of time


• Ability to lift 20 pounds


• Frequent contact with water (hand washing and cleaning), biohazardous body fluids, and hazardous chemicals


• TRAVEL 50% to 75% on board a cruise ship

• High School Diploma or GED


• Bachelor’s degree Preferred

* Provide proof of COVID-19 vaccination.

• 1-3 years of experience in people management (business development, sales, strategic marketing, or consulting)


• Politically savvy with strong communication, presentation, interpersonal, and influencing skills


• Strong organizational, problem solving, and project management skills with the ability to manage multiple concurrent projects


• Must be adaptable to environments and schedule adjustments


• Proven experience with a broad base of external customers


• Ability to combine both scientific and commercial knowledge to meet customer needs


• Ability to clearly and effectively articulate complex concepts


• Proficiency in MS Word, Excel and PowerPoint