Physical Logistics Analyst at Mars, Incorporated in Hackettstown, New Jersey

Job Description:

The Physical Logistics Analyst position provides operational and analytical support for the Supply Chain organization. This support includes: first level of user support, analysis of functional information, problem identification, testing of new functionality, providing ad hoc reports and implementing new solutions. The Analyst also supports the Functional Expert (FE) managers in delivery of business benefits, technical analysis, monitoring of Key Performance Indicators (KPIs), education of the end user community and monitoring data integrity and compliance to governance standards within the Deliver organization.

Key Responsibilities Include:

• Act as an integral member of the Supply Chain Excellence organization in the support of the user community, facilitating the improvement of business processes and results.


• Execute slot testing of all CIP and scope lines in a timely and accurate manner, in partnership with FE.


• Monitor incident calls and act as the first point of contact for business users in troubleshooting functional and technical issues.


• Analyze problems and determine next steps, i.e. provide resolution or progress to FEs and operational teams.


• Ensure the accurate consolidation and reporting of information into the requested actionable format and investigate any data discrepancies.


• Design, publish and provide insights on key metrics reporting used to assess the health of the system.


• Responsible for maintaining technical skill on all appropriate software applications that will provide optimum level of support to the Key User community (i.e. Atlas, Mercury, Apollo, etc.).


• Provide project management support or ad hoc support when needed.


• Serve as back-up to the FE role.

Education & Professional Qualifications:

• Four year college degree in Business, Supply Chain Management, Information Systems or equivalent experience preferred


• 2-4 years experience working in supply chain operations such as Plan, Source, Make & Deliver


• 1-2 years experience working with order management systems (i.e. SAP) and processes


• Demonstrated ability to work on multiple projects