Posted in General Business 30+ days ago.
Type: Full-Time
Do you enjoy helping people? Do you thrive in a fast paced, customer focused environment? As a Customer Service Senior Associate, you will help customers improve their health, well-being and sense of security along with coaching and developing your supervisor team members to achieve their best results.
Location - Work from Home: Nashville, TN or Houston, TX
Customer Service Senior Associate
As a Customer Service Senior Associate you will respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information to provide solutions for employees, customers and health care professionals via telephone and email. In this role creative problem solving, critical thinking and empathy skills are essential. As a Customer Service Senior Associate active and passive listening skills are pivotal. In addition to these skills an ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer and employees is crucial. An effective Customer Service Senior Associate demonstrates an innate ability to be compassionate and empathetic when handling all customer and employee inquiries.
Responsibilities:
In addition responds to customer and health care professionals regarding:
Does this sound like you?
You are the right person if you have:
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
This position is not eligible to be performed in Colorado.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
GXO Logistics Supply Chain, Inc. |
Walmart |
Sam's Club |
GXO Logistics Supply Chain, Inc. |
GXO Logistics Supply Chain, Inc. |
GXO Logistics Supply Chain, Inc. |