Sr Account Manager- Express Scripts at Cigna in Memphis, Tennessee

Job Description:

The Sr. Account Manager acts as a primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, implementations, participant materials, report requests, and general inquiries for complex clients. This position assists in managing client accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing quality control of account activity and operations. The Sr. Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review. The individual works with Account Directors on developing strategies for up sells, expansion and plan implementation for new and existing clients.

ESSENTIAL FUNCTIONS
Manage day to day client relationships through comprehensive knowledge of client's benefit plan and Express Scripts' product offerings.
Interact d with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with Express Scripts core services.
Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product up sells, new groups, terminations and escalated issues.
Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
Lead client centric team meetings to review ESI's operational performance against client's expectations and needs.
Present Express Scripts operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with Express Scripts book of business to promote client satisfaction, client retention and up sell opportunities.
Take a broad perspective to identify innovative solutions.
Work independently, with guidance in only the most complex situations.
Represent the organization as the prime technical contact projects.
Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.

QUALIFICATIONS
Bachelor's degree in related field or 14 to 18 years of experience.
8-12 years relevant experience with Bachelor's Degree or Master's degree and 6-10 years of relevant experience.
Excellent PC skills including Microsoft Office and Internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem solving skills.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability managing projects, utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Ability to work cross-functionally to resolve complex client issues.
Ability to travel overnight up to 20%.

Knowledge of Regulated Business (Medicare and Medicaid) is a plus.

ABOUT THE DEPARTMENT

As a member of the Sales and Account Management team, you're the face of Express Scripts for our clients. Your team is responsible for relationship building, winning new business and retaining clients. You'll educate clients on how our benefit offerings can help them achieve their business goals and make recommendations on products and services to best serve their members.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.