Selling - Inside Sales Team Leader at The Chefs' Warehouse West Coast, LLC. in Carrollton, Texas

Job Description:

JOB RESPONSIBILITIES:

• Manage Performance - daily conversations with inside sales reps discussing goals, projects, behaviors


• Manage Performance - monthly 45-60 minute one on one face to face meetings with inside/outside reps


• Manage unique customer and high value placement weekly performance


• Be the point person for all Outside sales representatives for product information and liaise with the Purchasing department and individual buyers


• Discuss new accounts, customer related issues, sales targets, new products, etc.


• Manage Performance - host bi/monthly inside stales team meetings


• Discuss achievements, challenges, receive feedback, motivate team


• Research potential leads, support outside sales reps where necessary


• Maintain active up-to-date call sheets for sales representatives


• Maintain communication with sales reps and management with important account information


• Manage schedule/timekeeping for your team.


• Ensure that you and your team report to work on time with a professional attitude.


• Receive incoming calls from customers, prepare orders and expedite.


• Suggest and sell additional items over the phone.


• Inform customer of items not ordered or out of stock per regular ordering process offering subs where available.


• Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail.


• Ensure accuracy of outgoing, entered orders.


• Work with outside sales team reporting irregularities, problems and requests for outside sales assistance. Direct phone calls to the appropriate team members.


• Builds and maintains customer relationships.


• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level.


• Assist with processing special orders and customer price lists.


• Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent.


• Attend inside/outside sales meetings and take part in sales activities, as needed.


• Other projects or tasks assigned by Manager as needed.


• Call any customer who has not placed an order in the last 2 weeks but has ordered in the last 12 weeks, report out to sales rep and document action and next steps.


• Answer all inbound calls within 2 rings: manage/direct accordingly in a timely fashion- measured by ACD report.


• Prepare orders via telephone, voicemail, email, text, fax.


• Ensure accuracy of orders, shipment date, quantity, pricing, duplicates, etc.


• Supervise daily work of inside sales team.


• Provide support for outside sales team.

1. Credits, pick-ups, special requests, routing information, usage reports, sample requests, NSI’s.

Provide coverage when inside/outside sales representatives are absent (team specific).

Communicate professionally on the phone and in person with customers, vendors, and fellow employees.

Build and maintain customer relationships.

Anticipate customer needs by monitoring inventory control, holiday schedules, weather conditions, etc.

Resolve customer service-related issues professionally.

Manage Performance – Utilize current reports and/or create new ones.

Monitor/analyze performance of call center representatives.

Manage the Average Speed of Answer (ASA) to 25 seconds or less.

Manage the Abandoned calls to within 2% or less.

Leverage CW Tools to Drive Sales and Profits.

Review RealTime Placement Report weekly.

Submit a weekly log of calls made and reasons.

Manage the weekly Push List Report.

Submit a weekly log of sales made.

Price Lock Deletion (Support Company Initiative to raise pricing to cover ALL COGS increases).

Sales and Subsystem Metrics.

Utilize recognition programs/champion & participation in appreciation activities.

Champion and lead the development of new inside sales representatives; training and post training to ensure success.

Utilize inside product and sales experts to engage in training for your inside team.

Coach inside sale reps on customer service and selling behavior/language.

Ensure productivity by providing clear instructions, follow-up, feedback, recognition and accountability.

Provide support & motivation to the inside sales team to achieve individual & overall targets.

Participate in job interview of applicants.

Be an advocate for CW in your community to attract new talent.

Provide support to sales manager.

Commit to performance improvement plans and provide weekly documentation and feedback.

Qualifications:

• Minimum education: High School Diploma, College preferred.


• Previous food service distribution Inside Sales/Customer Service and/or call center preferred.


• Strong knowledge of food service products, product categories and vendor community preferred


• Must be a team player with a positive attitude.


• Excellent verbal, telephone, and written communication skills.Data entry experience required.


• Self-motivated, professional, goal oriented and able to handle multiple tasks.


• Must have a sense of urgency and be able to work under pressure.


• Flexibility: ability to work well with all departments & levels of staff both internally & externally


• Follow through skills a must.


• Bilingual (Spanish/English) a plus.

JOB RESPONSIBILITIES:

• 
  Manage Performance - daily conversations with inside sales reps discussing goals, projects, behaviors
  


• 
  Manage Performance - monthly 45-60 minute one on one face to face meetings with inside/outside reps
  


• 
  Manage unique customer and high value placement weekly performance
  


• 
  Be the point person for all Outside sales representatives for product information and liaise with the Purchasing department and individual buyers
  


• 
  Discuss new accounts, customer related issues, sales targets, new products, etc.
  


• 
  Manage Performance - host bi/monthly inside stales team meetings
  


• 
  Discuss achievements, challenges, receive feedback, motivate team
  


• 
  Research potential leads, support outside sales reps where necessary
  


• 
  Maintain active up-to-date call sheets for sales representatives
  


• 
  Maintain communication with sales reps and management with important account information
  


• 
  Manage schedule/timekeeping for your team.
  


• 
  Ensure that you and your team report to work on time with a professional attitude.
  


• 
  Receive incoming calls from customers, prepare orders and expedite.
  


• 
  Suggest and sell additional items over the phone.
  


• 
  Inform customer of items not ordered or out of stock per regular ordering process offering subs where available.
  


• 
  Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail.
  


• 
  Ensure accuracy of outgoing, entered orders.
  


• 
  Work with outside sales team reporting irregularities, problems and requests for outside sales assistance.  Direct phone calls to the appropriate team members.
  


• 
  Builds and maintains customer relationships.
  


• 
  Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level.
  


• 
  Assist with processing special orders and customer price lists.
  


• 
  Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent.
  


• 
  Attend inside/outside sales meetings and take part in sales activities, as needed.
  


• 
  Other projects or tasks assigned by Manager as needed.
  


• 
  Call any customer who has not placed an order in the last 2 weeks but has ordered in the last 12 weeks, report out to sales rep and document action and next steps.
  


• 
  Answer all inbound calls within 2 rings: manage/direct accordingly in a timely fashion- measured by ACD report.
  


• 
  Prepare orders via telephone, voicemail, email, text, fax.
  


• 
  Ensure accuracy of orders, shipment date, quantity, pricing, duplicates, etc.
  


• 
  Supervise daily work of inside sales team.
  


• 
  Provide support for outside sales team.
  

1. 
   Credits, pick-ups, special requests, routing information, usage reports, sample requests, NSI’s.
   

Provide coverage when inside/outside sales representatives are absent (team specific).

Communicate professionally on the phone and in person with customers, vendors, and fellow employees.

Build and maintain customer relationships.

Anticipate customer needs by monitoring inventory control, holiday schedules, weather conditions, etc.  

Resolve customer service-related issues professionally.

Manage Performance – Utilize current reports and/or create new ones.

Monitor/analyze performance of call center representatives.

Manage the Average Speed of Answer (ASA) to 25 seconds or less.

Manage the Abandoned calls to within 2% or less.

Leverage CW Tools to Drive Sales and Profits.

Review RealTime Placement Report weekly.

Submit a weekly log of calls made and reasons.

Manage the weekly Push List Report.

Submit a weekly log of sales made.

Price Lock Deletion (Support Company Initiative to raise pricing to cover ALL COGS increases).

Sales and Subsystem Metrics.

Utilize recognition programs/champion & participation in appreciation activities.

Champion and lead the development of new inside sales representatives; training and post training to ensure success.

Utilize inside product and sales experts to engage in training for your inside team.

Coach inside sale reps on customer service and selling behavior/language.

Ensure productivity by providing clear instructions, follow-up, feedback, recognition and accountability.

Provide support & motivation to the inside sales team to achieve individual & overall targets.

Participate in job interview of applicants.

Be an advocate for CW in your community to attract new talent.

Provide support to sales manager.

Commit to performance improvement plans and provide weekly documentation and feedback.

 

Qualifications:

• 
  Minimum education: High School Diploma, College preferred.
  


• 
  Previous food service distribution Inside Sales/Customer Service and/or call center preferred.
  


• 
  Strong knowledge of food service products, product categories and vendor community preferred
  


• 
  Must be a team player with a positive attitude.
  


• 
  Excellent verbal, telephone, and written communication skills.  Data entry experience required.
  


• 
  Self-motivated, professional, goal oriented and able to handle multiple tasks.
  


• 
  Must have a sense of urgency and be able to work under pressure.
  


• 
  Flexibility: ability to work well with all departments & levels of staff both internally & externally
  


• 
  Follow through skills a must.
  


• 
  Bilingual (Spanish/English) a plus.
  

Salary:

$60,000.00

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