Product Surveillance Specialist (683899) at Zimmer Dental Inc in Palm Beach Gardens, Florida

Job Description:

Job Summary

Zimmer Biomet is a medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. We are offering a unique opportunity for people to join ZimVie, a new, independent publicly traded company we are creating through the planned spin-off of our Spine, Dental and Bone Healing businesses in 2022. Unlike many startup companies, this one has established product brands, customers and revenue, and will be led by a team of seasoned experts. We are now building out the team that will be focused on shaping ZimVie’s exciting future — we hope you’ll consider being part of it!

The Product Surveillance Specialist is responsible for effectively supporting the defined process and adheres to all corporate and site specific procedures, as applicable. This individual executes process with a focus on the defined steps of the process. This position is responsible for decision making, reassessment, preparation and submission of adverse event reports globally, as required. Provides guidance and feedback to other team members pursuant to the defined procedures. Responsible for follow up with division personnel, site team, and International team members to ensure effectiveness and responsiveness related to the adverse event process. Responsible for communication of data and escalation of potential high-risk complaints to the applicable site manager and or process owner.

Principal Duties and Responsibilities

• Adheres to all corporate and site specific procedures.


• Identifies and investigates solutions to procedure and process related issues.


• Revises the procedure or process as needed to increase efficiency and compliance.


• Documents and maintains complaint records in accordance with corporate and site-specific procedures.


• Creates, maintains and monitors appropriate metrics to measure the key performance indicators of the unit.


• Evaluates and assesses product complaints to determine adverse event reportability within the compliant handling process.


• Accurately prepares, generates and submits initial, supplemental and final incident reports (e.g., MDR, MDV etc.) within the regulatory time-frames.


• Provides direction to internal and external personnel on product experience reporting, complaint handling and adverse event determination.


• Assists Management in special projects, as required.

Expected Areas of Competence

• Strong organizational and time management skills.


• Strong written, oral, and presentation communication skills.


• Knowledge of EtQ, JD Edwards, Internet, or software applicable to the field.


• Microsoft Office applications and the ability to learn other software quickly as required.


• Detail-oriented.


• Ability to consistently meet high standards of input accuracy, produce quality documents, compile data, and perform simple analyses with accuracy.


• Strong decision making skills and proven ability in balancing priorities among the many ongoing tasks, and being responsive to critical situations, as this position has a high volume of work, regulatory mandated time limits, and often changing priorities.


• Action-orientated: Ability to take initiative to correct problems or make changes for improvement without waiting for direction.


• Proven ability to work in a team setting. Willing to share the load and participate in projects outside of normal job scope.


• Ability to work closely with others to assure functional commitments is met.


• Proven ability to provide training to Team Members as needed.


• Ability to work with all individuals in a congenial and cooperative manner.

Education/Experience Requirements

• A minimum of a Bachelor of Science degree in Biology, Health Sciences, Engineering, or Nursing preferred; or a minimum of a Bachelor’s degree in another discipline with equivalent years of relevant experience.


• A minimum of 2 years of experience is required; preferably in the medical device industry.

Travel Requirements

• Up to 5%

Additional Information

As a Zimmer Biomet “ZimVie” team member, we want you to feel included, respected, empowered, and celebrated. This is why we offer competitive salaries and benefits, as well as employee recognition and career enrichment opportunities. 

EOE/M/F/Vet/Disability