Insurance & Claims Manager at Shipt, Inc. in Birmingham, Alabama

Job Description:

At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour.

Shipt is growing and we are looking for an Insurance & Claims Manager to join our team! As a part of the team, you will have the opportunity to work for a competitive, fast-paced, and innovative company. You will work across functions and teams to solve complex problems and unique challenges.

Leadership: 

• Lead a team of insurance claims specialists in resolving pre-litigation casualty claims through close partnership with internal business partners, third party administrators and insurers. 




• Lead specialists by setting goals, making sound and timely decisions, and balancing the needs of the business with the roles / responsibilities of the team;




• Build maintain and leverage relationships within the  industry and parent company to understand evolving landscapes to inform future strategy

Claims Management (Auto liability, General Liability, Workers Compensation, Occupational Accident): 

• Set and meet metric targets for effective claim handling; responsible for communicating progress on goals within the organization and to parent company, as applicable 




• Work with parent company to understand actuarial trending and analysis




• Lead the claims review process in partnership with claims vendors




• Analyze claims and determine appropriate resolution, including settlement up to authorized amounts 




• Influence and make recommendations to leadership (and parent company, as applicable) on claims strategy and settlement for claims above authorized amount




• Manage claim or vendor issues escalated from internal partners or Shoppers 




• Partner with Legal and internal business partners to evaluate claim trends and assist with developing portfolio strategies to determine related actions




• Lead and act as subject matter expert on project teams designed to drive claim cost initiatives or process improvement




• Identify and implement solutions to improve claims process efficiency and outcome 

Insurance:

Work with parent company to set and execute strategies for insurance placements and manage the process to collect renewal information

• Ensure claims are identified and reported to insurance carriers as appropriate 




• Be a subject matter expert for the organization and provide risk analysis and contract review for new and ongoing initiatives and contracts. 




• Continuous analysis of claims trends and creation of initiatives to improve process and improve outcomes, including development of strategies for insurance placements and carrier/coverage renewals.

Role Qualifications:

• 5+ years prior insurance claims experience




• Auto or gig economy experience preferred




• 4-year Degree or equivalent formal claims program (i.e,. AIC, ARM, or CPCU designation)




• Strong written and oral communication skills




• Strong ability to establish effective, trusted team and client relationships




• Strong team player who is adaptable and able to work independently in a fast-paced environment




• Demonstrated ability to strike a sensible and practical balance between legal risks and business goals




• Respects, appreciates and is curious about differences related to working with others; committed to developing an inclusive team

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.