UC Customer Success Manager at Equifax Inc. in St. Louis, Missouri

Job Description:

The purpose of this job is to work with an assigned set of clients that utilize our Employers Edge platform (Edgewise) to ensure that they are achieving successful outcomes in their engagements with Equifax and ultimately want to continue to do business with us. This role will help provide support and guidance to the client in a non-sales role, specifically aimed at resolving complex internal Equifax issues that negatively impact the client.

What you’ll do:

• Conduct periodic UC business reviews by analyzing the client’s results of their UC program to provide insights and develop a plan to drive improvement in their UC program.




• Proactively identify, recommend and implement value-added solutions to strengthen relationships with clients, providing insights on downstream outcomes and recommend alternative solutions to clients when their requests are not in their best interest.




• Communicate information related to new releases, features, and legislative changes to customers; Assist customers with assimilating these changes into their use of the product.




• Develop strong relationships with customer stakeholders and collect feedback via interviews, focus groups and surveys and serve as the voice of the customer to inform the product roadmap and customer-facing business.



• 
  

  Execute strategies that generate appropriate results for the following KPIs:

  
  
  
  

  • Customer Retention

  
  

  • Customer Satisfaction

  
  

  • Win Rate Improvement

  
  

  • Compliance

  
  
  
  

What experience you need:

• 3+ years working in the unemployment industry, specifically claims process, etc.




• 3+ years working in a customer-facing role, ideally in a consulting, account management, or other post-sale role at a technology company




• Comprehensive knowledge of the unemployment cost management process and lifecycle, including but not limited to:  claims process, hearings, tax, charges, data quality, state-facing, CDS, audit, etc.

What could set you apart:

• Consistently delivers projects on-time and against key metrics, despite obstacles or uncertainty.




• Maintains an understanding of industry trends and uses this knowledge to identify factors that differentiate Equifax from competitors.




• Identify and cultivate customer reference candidates for sales and marketing efforts.




• Excellent communication and presentation skills




• Strong empathy for customers 




• Demonstrated desire for continuous learning and improvement

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Sales and Account Management

Schedule:

Full time

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