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ServiceNow System Engineer at Wintrust Financial Corporation in Rosemont, Illinois

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $45 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.

Key Accountabilities


  • Performs routine maintenance, enhancements and bug fixes for ServiceNow platform and contributes to ServiceNow releases.

  • Provide software coding and customization, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.

  • Deep understanding of the CMDB processes and their value/relevance to Security solutions.

  • ServiceNow upgrade planning and execution & schedules and verifies instance clones.

  • Supports key ServiceNow modules / applications, including Security Operations, Hardware Asset Management.

  • Engage with business stakeholders across both ITOM and ITSM areas on new requirements, documentation, and process improvements.

Qualifications


  • A Bachelor’s degree in Computer Science, Software Engineering or related field

  • Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations

  • 2-3+ years in IT serving in a technical capacity (e.g., systems, network administrator, systems or server engineer, application developer, etc.)

  • 2+ years of hands experience in ServiceNow configuration and development

  • 1+ years of current CMDB related process support

  • Firm understanding of ITIL and ServiceNow concepts

Preferred (not required) certifications


  • ServiceNow Certified System Administrator.

  • ServiceNow Certified Implementation Specialist – Discovery.

  • ServiceNow Certified Implementation Specialist – Vulnerability Response/Security Incident Response.  

  • ITIL foundation v3 or v4.

NOTE: This is an on-call position and the candidate is expected to be available, in emergency situations, on a 24/7 basis.

The ServiceNow System Engineer will work under the direction of two experienced Wintrust ServiceNow System Engineers spanning across both ITSM and ITOM (CMDB) responsibilities.  

The System Engineer will maintain the stability and usability of the ServiceNow platform by performing application maintenance & enhancements, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.  

This individual will also be responsible for assisting on Discovery, CMDB related processes, Security Operations, and Hardware Asset Management  

The ServiceNow System Engineer must have technical ability that enables the fulfillment of routine configuration and maintenance tasks, and a willingness to learn and grow in the role assisting two experienced system Engineers.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.





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