Job Description:

IT Support Administrator

at Boingo

Los Angeles, CA

IT Administrator - Temporary

At Boingo, our product is Wireless Network Service, so IT is at the heart of what we do. As our IT Technician, you'll ensure your co-workers have the tools they need to maintain our worldwide footprint of over 700K hotspots. You'll play a key role helping our team work without IT headaches. We have a great track record of developing and promoting our IT Technicians into our Network Operations teams.

If you're ready to keep our workstations up and running so we can support our half a billion users, then read on!

Responsibilities

• Assist employees with installation, configuration and ongoing usability of computer hardware and software.


• Diagnose, and repair computer issues in person or remotely.


• Create, update and route IT Support tickets as needed using JIRA ticketing. Track ticket status to resolution and close out documentation.


• Manage Active Directory users, computers and groups. Creating new hire accounts and disabling access as required.


• Utilize KACE to manage workstation imaging, software deployment, security patching and inventory.


• Managing Azure Cloud Services


• Manage Office 365, Exchange, Mobile Device Management and Teams Voice.


• Working with vendors to evaluate new hardware and software to ensure business needs are met or exceeded.


• Opening and escalating support cases with vendors for complex user issues.

Is This You?

• 3+ years' work experience in an IT Technician role for a mid-sized company.


• A+ Certification or extensive experience diagnosing and resolving computer hardware and software issues.


• In-depth knowledge of Windows and macOS and related hardware.


• Diagnose and resolve complex technical problems in a fast-paced environment with dynamic priorities.


• Manage Azure, Exchange, Active Directory, MDM and Office 365 account and object functions.


• Image workstations and maintain up-to-date security patching. Experience with KACE System Management and KACE System Deploy a major plus.


• Familiarity with Teams Voice and Polycom telecom systems.


• Professional demeanor both externally and internally with meticulous attention to detail and accountability


• Bachelor's Degree in Information Technology or related field preferred


• Excellent written and verbal communication skills

Meet Boingo

Boingo Wireless, Inc. helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and staying healthy. There's also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It's no wonder we've been named among the Best Places to Work in LA six years in a row!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever.
The health, happiness, and welfare of our team - current and future teammates - is our top concern. Therefore, we're conducting our "in-person" interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.

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