Job Description:

Job Description:

About the Role:

The Client Service Implementation Specialist is an individual contributor role which leveragestechnology, item/order administration including invoicing and reporting, plus operational workflow experience to ensure that best practices are leveraged when guiding our client or internal technology requests to successful implementation.

What You'll Do:

• Work alongside the Client Services team, bringing best practices and continuity to Client Services


• Consult on technical and operational capabilities for new client implementations - engagements include, input and/or review of technology requests for existing business, and internal process improvement


• Deliver personalized Client Services expertise with an emphasis on driving standard best practices


• Understand the suite of company products and services; along with the systems and workflows that support those products/services


• Demonstrate a proactive, innovative. and consultative approach in their interaction with all clients, both external and internal


• Articulate MCS's technology and operational competencies and persuade clients to leverage existing company processes and applications


• Participate in effective technology solution-planning sessions with client,company, and business partner team members


• Participate in effective operational solution-planning sessions with client,company, and business partner team members


• Manage and contribute to multiple concurrent projects


• Act as the SME betweenclients, the Client Services team, and the project team


• Successfully coordinate Client Services resources and oversee detailed and complex projects


• Identify Statement of Work, service level (SLA's) or contractual issues from a service or operational perspective and engage company stakeholders to address


• Provide recommendations for improvements to MCS's processes, products. and services


• Travel if needed

About You:

• Deductive reasoning, good judgment, and excellent communication skills


• Flexibility in deployment of individual skills and abilities in response to changing business needs


• High level, consistent performance in the areas of service, technical awareness, operational capabilities, leadership skills, and project management

Qualifications and Experience:

• Bachelor's Degree or equivalent of education and experience


• Minimum 3-5 years previous experience in a client service environment

Why You Should Work Here:

• The ability to work in an environment that encourages creativity and fresh ideas


• The ability to be on the leading edge of SaaS driven technology solutions for capital markets and regulatory disclosure requirements


• The opportunity to join a well-established and growing company that has just completed its most successful year

About Us: https://www.youtube.com/watch?v=hlsAbwm9SUM#action=share