Job Description:

Description

Galvanize, a Stride, Inc, company, is a technology ecosystem for learners, entrepreneurs, startups, and established companies that meets the needs of the rapidly changing digital world.

Galvanize is a fast paced, dynamic workplace filled with some of the most innovative startups. The Community Coordinator position will be interfacing with all of our students, members, guests and event attendees and supporting our campus membership goals and initiatives. For this reason, we're looking for a candidate that operates at a highly organized and efficient level. Previous hospitality and customer service experience is critical for this role.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Exemplify the Galvanize mission & values as the first touch point on our campus for all guests, members & students.


• Manage an organized mailroom and inventory/order office supplies as needed.


• Manage and diligently maintain the campus budget (purchase/receipt tracking & credit card reconciliation). Ensure cost savings where possible, communicate any overages and forecast as needed.


• Facilitate and troubleshoot member and student A/V needs.


• Answer incoming calls and website interest in regards to education, membership and enterprise inquiries.


• Respond in a timely fashion to all member and student needs (i.e. building maintenance requests, IT help, resources etc.) and raise any issues to the Sr. Manager of Operations.


• Responsible for opening and closing campus building depending on event schedule needs.


• Assist in the member on-boarding process (new member orientation, member check-ins, wireless network configuration, printer connection, facilities requirements etc.)


• Assist with the logistics of Galvanize events. Including but not limited to booking conference rooms, checking guests in and directing them appropriately etc.


• Manage vendor relationships and communicate with the accounting department to ensure on time payments.


• Participate in the creation and maintenance of appropriate partnerships and relationships.


• Assist in washing dishes, stocking snacks/tea/condiments, and making coffee.


• Other duties as assigned.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent AND


• 1-2 years experience in the hospitality or customer service industry.

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:

• Highly organized and detail oriented.


• Demonstrates a strong understanding of community development.


• Social media experience preferred


• Ability to think on your feet to creatively problem solve.


• Proven communication skills, both verbal and written.


• High sense of awareness and personal responsibility.


• Comfort and ease in interacting with new people daily.


• Eagerness to grow within Galvanize.


• Must be able to lift boxes up to 30 pounds.


• Ability to clear required background check

DESIRED QUALIFICATIONS:

• Previous experience in the startup (or EdTech) space is a plus.


• Desire to occasionally take on stretch projects outside daily responsibilities.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is an office-based position. The noise level in the office is usually moderate (computers, printers, light foot traffic). We are seeking applicants that are driving distance and able to work in the Austin, TX office and from Washington, D.C, and any state except Colorado.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Galvanize provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.