Background Verification Specialist I (Contract Talent) at Robert Half International in San Ramon, California

Job Description:

JOB REQUISITION

Background Verification Specialist I (Contract Talent)

LOCATION

SAN RAMON

JOB DESCRIPTION

Robert Half Corporate is seeking a Background Check Verification Specialist I to join the team on a contract basis.

Responsibilities:

Process and Program Support

• Work closely with customers as a liaison, to identify and assess customers’ (field, corporate service departments and candidate) needs in resolving existing or emerging problems, escalating as appropriate.


• Effectively manage large amounts of incoming calls and emails, researching and completing tasks specific to: Field and candidate questions/issues; as well as adding, removing and auditing primary vendor user access.


• Identify and present solutions to ensure excellent service standards and maintain high customer satisfaction within the prescribed 2 hour service level response time for Background Verifications/Drug Screen/Credit/PA2/Health Screen programs.


• Build sustainable relationships of trust through open and interactive communication. Take the extra mile to engage customers by proactively seeking feedback to identify improvement opportunities. Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected candidate information.


• Perform additional program support activities as presented by management, which could include focus groups, collaboration meetings etc.


• Maintain/update any program tracking logs.

Training

• Facilitation of training for program, processes and procedures and vendor product to end users on ad hoc, weekly, monthly basis. Includes New Primary Vendor Users (from new access report) to welcome them and introduce team and answer questions.


• Liaise with management to identify and facilitate training for program challenges.


• Stay abreast of resource information to ensure appropriate information is being provided to customers e.g. training manuals, internal program support documents, intranet background check site, and vendor product reference guides.


• As needed provide training to other support teams specific to a program (new program or program updates). Participates in user training (to better understand needs and future support).


• Assist with identifying opportunities to increase efficiency, improve user adoption, process and process controls, customer service experience and program support.


• Participate in weekly staff meetings and monthly training meetings related to skill enhancement and informational purposes.


• Create and maintain internal Process Documentation specific to role.

Vendor Interaction

• Escalate challenges to 3rd party vendors, when required.


• Support adding to and updating IRT (Issue Resolution Tool)


• Create and submit change requests within RH tool on behalf of requestor (field, corporate services, management, etc) for vendor updates and enhancements (i.e.. create a new customer package for credit checks).

Requirements:

• Bachelors degree preferred


• 2-3 years of customer service experience


• Ability to mulit-task


• strong communication skills


• multi-system experience is a plus

At Robert Half, there’s more to us than what we do. Learn about our values and what it’s like to work for the largest specialized staffing firm in the world at our San Ramon, California, Corporate Services office. Take a look at roberthalf.com/corporate-office-video.

Follow us on Twitter @RH_Corp_Jobs for Robert Half Corporate Services job openings and career and workplace news!

Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to corporaterecruiting@roberthalf.com for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.


• The location(s) (city, state) to which you would like to apply.

To apply:

You may apply for this position by email or regular mail. Please send your cover letter and resume to:

By email:           

corporaterecruiting@roberthalf.com 

By mail:             

Corporate Staffing

Robert Half

2613 Camino Ramon

San Ramon, CA  94583-9128

JOB LOCATION

CA SAN RAMON CORP

ADDITIONAL LOCATION

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