eServices Specialist at Tennessee Valley Federal Credit Union in Chattanooga, Tennessee

Job Description:

Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people.” TVFCU is a community-chartered credit union with $1.5 billion in assets. We proudly serve more than 149,000 members who live, work, worship or attend school in our 13-county community. TVFCU currently has 18 branches throughout Southeast Tennessee and North Georgia.

Job Description:
TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership.  The eServices Specialist:
 

• Reviews and decisions check deposits submitted via our mobile deposit capture feature within the TVFCU Mobile App in a timely and accurate manner, according to current check acceptance guidelines and for potential fraud. 


• Provides timely, accurate, professional, and confidential support to staff and members, assisting with all products and services within TVFCU’s eServices portfolio.


• Assists with reviewing, decisioning, and performing quality control on all new account applications submitted via our online account opening service through tvfcu.com and within tvfcuONLINE in a timely and accurate manner.


• Assists in responding to and resolving member inquiries submitted via our secure messaging service within tvfcuONLINE, our questions feature on tvfcu.com, and our general support email, in a timely, accurate, and professional manner.


• Verifies transactions submitted through the mobile deposit capture channel to ensure accurate postings.  Rectifies any posting errors.


• Assures that appropriate records are maintained and required reports are prepared.


• Performs other job duties as assigned.

Skills and Other Requirements:
TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow.
 

• A high school diploma or equivalent degree is required.


• A minimum of 1 year Credit Union or related experience is required.


• Proficient in key elements of negotiable instrument policies and procedures.


• Must have good troubleshooting skills and at least a moderate ability to grasp the more technical aspects of eServices.


• Must have the ability to resolve member and staff inquiries in a timely, friendly and accurate manner.


• Experience with Word, Excel, Outlook and PowerPoint is required.


• Must have a proven record of dependable attendance and timeliness.


• Must be a self-starter and able to work independently.


• Must be able to work flexible hours as needed.


• Must be detail oriented and have the ability to multi-task.


• Must possess a significant level of trust and diplomacy, in addition to normal courtesy and tact.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
 

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.


• Criminal background check and drug screening.


• Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.