FY22Q3-USWT-ADM1-IT Service Manager- SaltLakeCity, UT at Infosys Limited in Salt Lake City, Utah

Job Description:

Infosys is seeking a strong IT Service Manager with experience implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate; you will interface with key stakeholders and apply your functional and managerial proficiency across different stages of Operations support. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Qualifications Basic
• Candidate must be located within commuting distance of Salt Lake CIty, UT or be willing to relocate to the area. This position may require travel within the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 7 years of experience in in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate
• Demonstrated project execution skills and experience working directly with IT and business users..
• Deep functional and technical knowledge of the ITIL workflow platforms such as ServiceNow, JIRA or others
• Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Skills Required
• Strong leadership skills in driving engagement, adoption and change for processes and technology
• Process minded, accountable, proactive, and agile.
• Well-versed with leading and coordinating with support in L1, L2 and L3 teams.
• Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.
• Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations.
• Demonstrated track record of managing and leading high-performance teams toward the successful attainment of challenging goals.
• Ability to balance the long-term and short-term implications of individual decisions

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin