Job Description:

Product Engineer - ArcGIS Enterprise Documentation

Location

US-CA-Redlands | US-NC-Charlotte | US-VA-Vienna

Overview

Join our team in building the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capabilities to millions of users worldwide.

Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises and cloud environments. Our software is used to make maps, geographic information, and analyses available on any device, anywhere, at any time. Our product engineers are integral to delivering high-quality software, which includes our documentation.

As a product engineer, you will work with our cross-functional global team of product engineers, developers, and writers. You will be actively involved with designing, writing, building, and delivering existing and next generation ArcGIS Enterprise documentation using software development and quality assurance practices.

Responsibilities

Actively contribute to our developer, administrative, and user-based documentation
• Contribute to other first, best experiences such as blogs, lessons, and learning paths


• Communicate project status regularly to the team


• Collaborate across teams to deliver consistent and meaningful documentation


• Perform daily testing to identify and address documentation issues


• Troubleshoot and triage documentation issues reported by customers

Requirements

• Excellent written and verbal communication skills


• Excellent problem-solving and analytical skills


• Effective project management, time management, and organizational skills


• Knowledge of ArcGIS software


• Bachelor's or master's in GIS, geography, engineering, computer science, or related fields

Recommended Qualifications

• Basic understanding and experience using version control (e.g. in a CMS or GitHub)


• Writing experience


• Experience with agile software development methodologies

The Company

Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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