Customer Service Supervisor at Emerson Electric Co in Lebanon, Missouri

Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

If you are a CUSTOMER SERVICE professional looking for an opportunity to grow, Emerson has an exciting opportunity for you!  Based in our LEBANON, MO location, you will be responsible for supporting all customer service activities within the Lebanon facility. Will work directly with the Lebanon materials team, shipping department, sales team, management team at Lebanon and Sidney as well as supervise 7-10 employees. 
 

AS A CUSTOMER SERVICE SUPERVISOR, YOU WILL: 

• Manage and resolve customer issues elevated beyond the CSR level
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team and external customers
• Maintain customer service process training documents specific to the Lebanon plant
• Work with the materials group, customer service team in Lebanon and other facilities, warehouse personnel, trade compliance, external customers and sales team to meet critical customer needs
• Ensure accuracy of orders and shipment information
• Monitor shipments to meet monthly demand targets and customer on-time delivery
• Lead and or monitor projects for process improvements within the department
   

WHO YOU ARE:

You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. You keep up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You uncover root causes to difficult problems. You provide clear direction and accountabilities. You monitor progress by maintaining dialogue on work and results. You pick up on situational cues and adjust in the moment.

 

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Bachelor’s Degree in Business or related field and 3 years of related experience. 
• Strong communication skills
• Strong problem solving and teamwork skills
• Must be able to interface with all levels of management both internal and with external customers  
• Ability to travel up to 5% of the time
• Legal authorization to work in the United States - Sponsorship will not be provided for this role.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:  

• Supervisor Experience
• 3-5 years Customer Service Experience in Manufacturing Environment

 
WHY EMERSON? 

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

 
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
 
Our facility in Lebanon, MO is located on Interstate 44 and Historic Route 66 in the scenic Ozarks of South-Central Missouri. We enjoy a small-town community with a Lebanon population of 14,628 and Laclede County population of 36,069. Our area is known for Bennett Spring State Park, lakes, rivers, hunting, and fishing.  Lebanon is home to several boat manufacturers and two stock-car racing tracks. Lebanon is also centrally located, just 1 hour from the City of Springfield and 2.5 hours from St. Louis.  Why not work and play where you can make your vacation home your “Home”? We are only 35 minutes from the World-Famous Lake of the Ozarks. For the outdoor enthusiasts, we have Bennett Spring, MO which is an unincorporated community. Home of the Bennett Spring State Park which has the third or fourth largest natural spring in the State with an average daily flow of about 100-million gallons. Bennett Spring is home of Missouri’s largest trout park featuring fishing, camping, hiking, dining and lodging.  We also have the Niangua River which is host to numerous campgrounds, canoes, rafts and kayaks, and is a premier water attraction for outdoor enthusiasts.
  About our Location
Our plant in Lebanon, MO is Emerson’s flagship operation for scroll compressor assembly and a machining powerhouse for main bearing housings and scroll elements.  With over 60 million scroll compressors produced in the past 27 years.

Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.  This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson.

 
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. 
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.  If you have a disability and are having difficulty accessing or using this website to apply for a position, contact: idisability.administrator@emerson.com.   

Customer Service

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