ECU Shop Service Supervisor /Team Leader at Gregory Poole Equipment Company in Greenville, North Carolina

Job Description:

ECU Shop Service Supervisor /Team Leader
Greenville, NC, USA Req #121

Friday, October 8, 2021

SV SERVICE ADVISOR II - ECU Shop Team Leader / Supervisor

PRIMARY FUNCTION:

This position is responsible for managing the entire production effort for the East Carolina University Student Transit Authority (ECUSTA), which includes a combination of 75 plus buses and fleet vehicles valued in excess of $20M, tools/support equipment valued in excess of $125,000, and a 4 bay maintenance facility. This position ensures that technician productivity levels remain above 85% or above, while managing assigned personnel and equipment resources to maximize operation production capabilities. In addition, this position coordinates with the ECUSTA Advisor of Pupil Transportation and 125 plus student drivers to ensure maintenance concerns and issues are addressed within contract guidelines. Furthermore, this position is directly responsible for ensuring technicians are fully trained and current on the latest technical support information to include as a minimum service letters, technical bulletins, and product/warranty updates. This position is responsible for enforcing department guidelines and procedures, and assisting the Service Manager in establishing long-term business strategies and generating new business opportunities. As on site supervisor, this position is single-handedly responsible for making business and operational decisions on behalf of the Service Manager, to include handling all disciplinary issues and conducting performance reviews.

DIMENSIONS:

• Sales/Operational Volume: Up to $ 1.0M Annually


• Operational Budget: ~ $ 5.0M


• Payroll Budget: ~ $ 150K


• Personnel Supervised: 3 Technicians (Direct) / 125 Plus Student Drivers (Indirect)

ESSENTIAL DUTIES:

• Manages the daily production effort and communicates repair activities and progress to the customer. Coordinates with customer to obtain approval for repairs, advises the customer of any significant changes in the repair process or delays in scheduled commitments, and communicates repair authorizations back to the technician. Ensures initial and follow-up repair authorizations are approved and fully documented prior to beginning repair activity.

• Establishes priorities for all scheduled and unscheduled repair/maintenance activities.

• Directly supervises shop technician work force, ensuring productivity levels remain above 85%.

• Ensures all warranty repairs are performed in accordance with applicable warranty repair guidelines.

• Maintains 90% utilization of the ECUSTA transportation motor fleet.

• Advises ECUSTA Advisor weekly on improvement/deficiencies of fleet operations to foster continued cooperation.

• Ensures all revenue repairs are performed in accordance with applicable department polices/procedures.

• Completes initial review of service repair work orders and finalizes service support documentation for final invoicing.

• Coordinates with outside vendors for repairs/maintenance beyond our technical capabilities.

• Reviews and approves technician labor for posting to service work orders.

• Receives reviews, and briefs technicians on latest technical support information to include service letters, technical bulletins, and product/warranty updates.

• Provides technical repair diagnosis on problem solving with shop technicians.

• Manages parts inventory and ensures parts availability for high moving parts.

• Manages tools/support equipment to ensure serviceability and availability.

• Ensures technicians receive the required training in support of the latest technological and product line improvements/enhancements.

• Coaches, directs, councils, and warns shop technicians, as well as, makes recommendations on hiring and firing to Service Manager.

• Assists the Service Manager in identifying and correcting any safety, operational, or training shortfalls. In addition, assists in developing the department's long-term business initiatives/strategies and advises of any potential problems that might negatively impact productivity levels or jeopardize customer relations.

• Manages expenditures to meet budget obligations.

• Assists Service Manager and Product Sales Support Representative in identifying and solidifying new service/business opportunities.

• Continuously evaluates and reviews daily operation for process improvement opportunities.

Customer Relations - 10%

Administrative - 10%

Technical - 40%

Supervision/Leadership - 40%

MINIMUM REQUIREMENTS:

Education

Associates in Applied Science Degree in Diesel Technology (or related field) and 5 years technical and supervisory experience. Bachelor's Degree is preferred.

Work Experience (See Above)

In addition to the above requirements, must be fully proficient and experienced in managing a bus fleet maintenance program, to include in-depth troubleshooting/diagnostics and repair.

Physical

Must be able to work for long periods while seated and using a personal computer.

M ust possess outstanding communication skills normally associated with managing the day-to-day activity of the service department, either in-person or via the telephone.

Other

Must possess a fundamental understanding of basic business concepts, as well as exceptional computer and administrative skills normally associated with managing a service department.

Must possess outstanding leadership and interpersonal skills, and be capable of executing decisions in support of the daily business operation.

Must have a thorough understanding of the basic work order/administrative processes, department operating principles/guidelines, and long-term business initiatives/strategies.

Needs intermediate mechanical and product knowledge.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job

role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Other details

• Pay Type Hourly