Account Manager (Dallas) at ThyssenKrupp Elevator Corporation in Addison, Texas

Posted in General Business 11 days ago.

Type: Full-Time

Job Description:

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experiencedAccount Manager in Addison, TX.

Responsible for successfully securing and maintaining service accounts and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

Essential duties and responsibilities:

  • Exceeds sales goals and quotas by utilizing company tools for service growth and cancellation reduction.

  • Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.

  • Develops capital plans for customers to address their short- and long-term building needs.

  • Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.

  • Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.

  • Receives and responds to written and oral questions related to quoted service contracts. Includes performing follow-up with customers on all service proposals.

  • Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.

  • Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate.

  • Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software.

  • Maintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conduct.

  • Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.

  • Assists in A/R collection efforts to ensure prompt payment from customers.

  • Conducts customer follow-up on all proposals.

  • Upon customer's acceptance, coordinates submittal packages through the approval process and creates change orders as requested.

  • Visits project sites when necessary and works with operations department to ensure customer's needs and deadlines are being met.

  • Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods.

  • Performs other duties as may be assigned.

Who we are looking for

  • Bachelor's Degree required

  • 1-2 years of related experience or training or; an equivalent combination of education and experience (elevator sales or industry experience)

  • Ability to read and interpret architectural and/or blueprint/drawings preferred

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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