Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.
The Platform Availability Systems Support (PASS) team in EFT is seeking a lead systems support analyst in a position responsible for support of multiple applications in the EFT space. In this role, your primary responsibility would be to lead a team who solve simple to complex problems in the application space. Responsibilities include but are not limited to: • Provide technical systems support to team members and partners. • Perform troubleshooting, root cause analysis, and problem resolution by providing technical support for routine to complex issues. • Use diagnostic and other tools to maintain, troubleshoot and restore service according to service level agreement criteria and identify gaps in current technology processes. • Act as a liaison between junior team member customer's/business partners and technical organization by assisting in the planning or analysis of basic business problems to be solved with automated solutions and systems. • Provide technical assistance and guidance in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements for junior team members. • Work with user groups to provide training, resolve questions, assess user needs and make necessary changes to the services. • Maintain, form and perform quality checks of the automated systems. • Assist in developing guidelines for use of services for both support teams and team member customers. • Actively participate in knowledge base, FAQs, and social media to provide subject matter expertise about the services and systems. • Assist in high severity application production issues through resolution. • Responsible for communication of production issues accurately and timely. • Interact with senior management as a lead team member
RWF - Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.
3+ years of systems support analysis experience demonstrated through work or military experience
2+ years of experience working in managed services as demonstrated through work, military, or education
3+ years of UNIX experience
2+ years of ServiceNow experience
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization; including management
Strong team or technical leadership experience
Strong verbal, written, and interpersonal communication skills
Other Desired Qualifications
Provides support for the most complex technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services.
Actively participates in the development of technical support strategies & plans; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot & restore service or data to systems; may act as an internal consultant regarding use of tools and processes.
Evaluates service level agreement criteria; Identifies gaps in current technology processes and recommends changes to assure SLAs can be supported.
Performs complex migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and creates and/or provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates and tests the business continuation plan.
Understands compliance and risk management requirements for supported system area and provide implementation support for key risk initiatives.
May assign tasks and/or project resources; provides work direction and monitors work progress and adherence to technical process controls/standards.
Ability to work nights, weekends, and/or holidays as needed or scheduled
AZ-Chandler: 2600 S Price Rd - Chandler, AZ CA-SF-Financial District: 333 Market St - San Francisco, CA MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.