Control Officer - Consumer Collections & Servicing Control at Wells Fargo in Des Moines, Iowa

Posted in Other 5 days ago.

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

Job Description:
The Cards, Merchant and Retail Services/Personal Lending (CRMS/PL) Control Team provides guidance to CRMS/PL businesses to support their commitment to comply with all applicable laws, regulations, and internal operational policies and procedures. Through joint accountability with CRMS/PL process/business leaders for control functions, Controls Management enables the development and maintenance of a strong control environment that leads to early identification and sustainable mitigation of operational risk.

This role directly supports Risk and Control Self Assessment (RCSA) work for CRMS/PL as a business aligned Control subject matter expert and is the primary consultant/coordinator for Control related training and initiatives (e.g. Control Data Quality, ENGIN, BPM, etc.) for CCS Control's 27 team members, 50+ business processes, and 1500+ managed Controls. This role will represent CCS Control for high risk business initiatives and identifying/assessing emerging risks.

Responsibilities include:
  • Contribute to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program.
  • Lead the CCS Control team's support of key risk initiatives including Control Data Quality, ENGIN, and Business Process Management.
  • Support the development of CCS Control team members, with training and consultation, into experts on Wells Fargo's Risk Management Framework, Risk & Control Assessments, and Control Monitoring/Measurement.
  • Represent CCS Control for complex/high risk business initiatives- ensuring initiative risks are identified, documented, and sufficiently addressed in a formal control plan
  • Lead assessments and document CRMS's exposure to emerging risks
  • Lead and influence partnerships with business process owners by consulting and providing expertise and strategic direction in control design to effectively mitigate risks, including design of effective means of measurement.
  • Engage in the development and implementation of new controls, action plans, and root cause analysis.
  • Assess and design appropriate metrics to inform and monitor the health of the operational risk environment.

Please Note: The selected candidate must be located in one of the listed locations, this position will be required to work on site when Wells Fargo returns to standard operating model.

Required Qualifications

  • 7+ years of experience in risk management or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

Desired Qualifications

  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department
  • Excellent communication skills and ability to articulate complex material to a diverse audience
  • Ability to manage initiatives involving process improvements
  • Experience mapping business processes
  • Knowledge and understanding of financial controls and risk
  • Consumer lending experience

Other Desired Qualifications
  • Strong experience with Risk and Control Self-Assessment (RCSA) program
  • Expert understanding of, and experience applying, a formal Risk Management Framework to consumer lending businesses
  • Consumer collections experience
  • Ability to influence and drive initiatives through team members who report to others
  • Ability to identify and evaluate exposures and potential risks; ability to provide credible challenge to the business and adapt quickly through research and analysis
  • Knowledge and understanding of consumer lending: regulations, compliance, policies, process, and procedures
  • Hands on style; proven ability to execute and achieve targeted results and develop and manage associated goals and plans on time and with high quality
  • Strong leadership skills with the ability to interact and lead complex discussions comfortably with senior levels of management
  • A BS/BA degree or higher

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

DE-Wilmington: 2200 Concord Pike - Wilmington, DE
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-Chandler: 2850 S Price Road - Chandler, AZ
AZ-Tempe: 1150 W Washington St - Tempe, AZ
IA-Des Moines: 800 Walnut St - Des Moines, IA
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN
NC-Charlotte: 301 S Tryon St - Charlotte, NC
SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC
TX-Irving: 250 E John Carpenter Freeway - Irving, TX


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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